Michelle Fraga
Phoenix
Summary
Results-oriented National Account Manager effective at cultivating new business partnerships, managing supplier relationships and increasing customer satisfaction. Highly organized with excellent communication and planning abilities. Attentive to detail with experience in coordinating projects, programs and improvements. Brings 10+ years of valuable expertise to forward company objectives.
Overview
10
10
years of professional experience
Work History
Onboarding Project Manager/National Account Executive
US FOODS
06.2015 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Managed Accounts driving over $300 million in sales, and negotiated contracts to secure favorable terms
- Orchestrated all aspects of customer promotions from forecasting to managing leftover inventory, and streamlined the onboarding/offboarding process for efficiency
- Fostered strong relationships with customers, vendors, and internal associates; conducted annual business reviews with corporate customers to strengthen partnerships
- Mentored and led direct reports, empowering them to achieve professional goals, while coordinating with logistics to improve operational flow
- Collaborated with procurement to rigorously analyze and maximize inventory profitability, and successfully engineered route changes in multiple operating units
- Utilized data analytics and demonstrated a proactive approach to troubleshoot and mitigate potential obstacles, providing quick and effective solutions to urgent customer needs.
National Account Specialist
US FOODS
04.2014 - 04.2015
- Promoted to serve as the main point of contact for national chain accounts, providing personalized service and ensuring seamless communication
- Developed and cultivated strong relationships with external customers and internal associates, acting as a liaison to foster collaboration and trust
- Analyzed account performance and customer feedback to identify opportunities for growth, driving increased sales and customer satisfaction
- Coordinated cross-functional teams to implement tailored marketing strategies and promotions, boosting brand visibility and engagement within key accounts
- Negotiated contracts and agreements with national clients, securing terms that align with organizational goals and client needs
- Provided ongoing support and problem-solving for national accounts, utilizing industry expertise and a proactive approach to anticipate needs and deliver timely solutions.
Education
BACHELOR OF ARTS AND SCIENCE - Organizational Studies
Arizona State University
Skills
- Project Management
- Project planning and development
- Project Scheduling
- Project Planning
- People Management
- Leadership
- Critical Thinking
- Negotiation
- Process Improvement
- Data-driven decision-making
- Strategic Planning
Websites
References
Available Upon Request
Affiliations
- Women in Foodservice Forum
Timeline
Onboarding Project Manager/National Account Executive
US FOODS
06.2015 - Current
National Account Specialist
US FOODS
04.2014 - 04.2015
BACHELOR OF ARTS AND SCIENCE - Organizational Studies
Arizona State University