Summary
Overview
Work History
Education
Skills
Volunteer work
Timeline
StoreManager

Michelle Frank

Cumming,GA

Summary

Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

34
34
years of professional experience

Work History

Crew Member

Jjill
11.2022 - Current
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.
  • Improved team morale, leading to increased productivity and reduced turnover.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Specialty Food Buyer

Fleming Distribution
01.1996 - 12.1998
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Added 10,000 specialty food items to warehouse inventory.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
  • Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
  • Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
  • Increased supplier efficiency by negotiating contracts and maintaining strong relationships with vendors.
  • Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
  • Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.
  • Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.

Account Manager

RSO Viking
11.1990 - 12.1996
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
  • Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Maintained current knowledge of evolving changes in marketplace.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contributed to event marketing, sales and brand promotion.
  • Developed, maintained and utilized diverse client base.
  • Presented professional image consistent with company's brand values.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Education

Apollo High School
Simi Valley, CA
05.1990

Skills

  • Self-discipline
  • Resilience and persistence
  • Diversity awareness
  • Sales expertise
  • Customer Engagement
  • Positive Attitude
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Detail Oriented
  • Product Knowledge
  • Order Fulfillment
  • Restock shelves

Volunteer work

Dedicated PTA president and board member at multiple schools my children attended.

Held board positions for each sport my children played in school.

Coached softball at local rec center.

Timeline

Crew Member

Jjill
11.2022 - Current

Specialty Food Buyer

Fleming Distribution
01.1996 - 12.1998

Account Manager

RSO Viking
11.1990 - 12.1996

Apollo High School

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Michelle Frank