Michelle Frantz
Covina,CA
Summary
Dynamic Senior Desktop Support Technician with Prime Clinical Systems, adept at enhancing system stability through advanced troubleshooting and effective communication. Proven expertise in Active Directory management and remote desktop support, delivering exceptional customer service and improving user satisfaction. Recognized for creating custom scripts that expedite problem resolution and streamline technical processes.
Attentive Desktop Support Technician with over24 years correcting and preventing system malfunctions to mitigate downtime. Excels at rapidly and reliably identifying software weaknesses for remediation through quick and effective means.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Senior Desktop Support Technician
Prime Clinical Systems
11.2000 - 03.2025
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
- Improved system stability with consistent software updates, patch installations, and routine maintenance tasks.
- Created custom scripts to facilitate in troubleshooting root of problem
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Authored detailed documentation on service call resolutions, providing valuable data on both performance and effective remediation techniques.
- Leveraged diagnostic tools to swiftly identify root causes of technical issues, expediting resolution times for users experiencing difficulties.
- Enhanced end-user satisfaction by providing timely and efficient desktop support services.
- Learned and implemented new software testing procedures.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone.
- Installed and configured interface set up with third party vendor applications.
- Collaborated with business partners and internal personnel to optimize scheduling of application updates for new software enhancements and or application fixes.
- Provided remote support to offsite employees, ensuring consistent access to critical systems and applications.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
Education
Associate of Science - Business Administration And Management
Nova Institute
Ontario, CA06-2000
Skills
- Software installation
- Technical support
- Troubleshooting & diagnostics
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent verbal and written communication
- Friendly and patient
- Self motivation
- Customer service expert
- Highly professional
- Goal setting
- System testing
- Application support
Timeline
Senior Desktop Support Technician
Prime Clinical Systems
11.2000 - 03.2025
Associate of Science - Business Administration And Management
Nova Institute
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