Michelle Frantz-Tobar
Summary
Accomplished On Site Leasing Manager/Resident Director at Murga Investments DBA: Temporary Housing Solutions, adept in customer relationship management and problem-solving. Enhanced resident satisfaction with property touring customer service. Skilled in multitasking and adaptability, significantly improving tenant relations. Demonstrates strong analytical, communication, and teamwork skills. Proven ability to quickly adapt to new environments. Eager to contribute to success and further develop professional skills. Bring positive attitude and commitment to continuous learning and personal growth.
Overview
11
11
years of professional experience
Work History
International Housing on Site Manager
Murga Investments DBA: Temporary Housing Solutions
03.2022 - 09.2024
- Conducted Property tours to highlight property features.
- Handled tenant complaints promptly and appropriately.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Delivered emergency 24-hour on-call service for tenants on issues.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Participated in property inspections to prepare for move-ins and move-outs.
Specialist Seafood Dept./Cashier Team Lead
Publix Super Market Inc.
10.2013 - 03.2022
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
International Housing Resident Director
Murga Investments DBA: Temporary Housing Solutions
04.2015 - 08.2017
- Determined housing assignments and managed room requests or changes for more than 250 Internationals.
- Served as a liaison between residents, Busch Gardens and Property to address facility issues efficiently.
- Responded promptly to crisis situations, coordinating appropriate support services and follow-up care as needed.
- Enhanced resident satisfaction by developing and implementing engaging community programs and events.
- Conducted regular inspections, ensuring compliance with Busch Gardens and maintaining a secure living environment.
- Coordinated move-in/move-out processes smoothly.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided crisis management and intervention during emergency situations.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Monitored International housing participant behavior and responded to any disciplinary issues in accordance with established policies.
Education
Certifcation - Property Managment
Yardi Yoyager Inc.
08.2024
Certification - Property Management
Florida Apartment Association
05.2024
Associates of Technology - Technology
Warren County College
05.2005
Skills
Multitasking and Organization
Relationship Building
Customer Service
Flexibility and Adaptability
Problem-Solving
Additional Information
Personal References: Traci De Leon/ Owner Murga Investments: DBA: Temporary Housing Solutions
Tracid@thsonline.net/ 1-210-861-8694
Michelle Cupps/ Vice President of Human Resources Busch Gardens
Michele.cupps@buschgardens.com/ 1-813-987-5334
Jane Benejam/ Palm Avenue Apartments
Baby.jane_78@yahoo.com/ 1-813-475-2557
Timeline
International Housing on Site Manager
Murga Investments DBA: Temporary Housing Solutions
03.2022 - 09.2024
International Housing Resident Director
Murga Investments DBA: Temporary Housing Solutions
04.2015 - 08.2017
Specialist Seafood Dept./Cashier Team Lead
Publix Super Market Inc.
10.2013 - 03.2022
Certifcation - Property Managment
Yardi Yoyager Inc.
Certification - Property Management
Florida Apartment Association
Associates of Technology - Technology
Warren County College
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