Michelle Frappier
Palm Beach Gardens,FL
Summary
Driven hospitality professional with 15+ years of experience building relationships, solving problems, and delivering exceptional service. Known for strategic thinking, adaptability, and connecting with diverse clients. Ready to leverage communication, organization, and people-focused skills to drive revenue and long-term success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
Palm Beach Marriott Resort & Spa
02.2021 - 10.2025
- Known for building lasting guest relationships by creating authentic, personalized experiences.
- Recognized for driving strong sales results and maintaining superior guest feedback scores.
- Trusted to manage daily functions of the bar independently with little supervision and as part of a team.
Bartender/Server
Le Bouchon
01.2018 - 05.2020
- Coordinated high-volume bar operations, multitasking between guest service, inventory, and team communication to maintain peak efficiency.
- Resolved customer complaints quickly and empathetically to maintain positive experiences.
- Managed cash handling, reconciliations, and inventory to ensure seamless operations.
Bartender/Events
Ocean Edge Resort And Golf Club - AAA 4 Diamond Resort
06.2017 - 10.2018
- Built loyal customer relationships through personalized service, remembering preferences, and anticipating guests' needs.
- Collaborated with managers and team to efficiently organize catered weddings, social events, and follow through with full bar service.
- Consistently upselling and cross-selling guests to premium beverages and food pairings.
Bartender/Server/Catered Events
The Summer House
06.2011 - 10.2016
- Delivered exceptional service in a seasonal, high-volume environment, consistently surpassing daily sales records of up to 10K
- Recognized for outstanding performance with an award for the highest PPA amongst servers.
- Managed POS software efficiently to streamline operations and improve service delivery.
Education
High School Diploma -
Milton High School
Vermont Skills
- Communication and Active Listening
- Customer Relationship Building
- Organization and Time Management
- Upselling and Cross-Selling
- POS Software
Certification
Responsible alcohol & food service - Florida Responsible Vendor Program Training
Timeline
Bartender
Palm Beach Marriott Resort & Spa
02.2021 - 10.2025
Bartender/Server
Le Bouchon
01.2018 - 05.2020
Bartender/Events
Ocean Edge Resort And Golf Club - AAA 4 Diamond Resort
06.2017 - 10.2018
Bartender/Server/Catered Events
The Summer House
06.2011 - 10.2016
High School Diploma -
Milton High School