Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Fraser

Summary

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Adjunct Professor

Gateway Community College
09.2003 - Current
  • Completed classroom planning by creating and preparing exams, classroom discussions and lectures.
  • Assisted Business department chair in coordinating faculty curriculum development and instruction.
  • Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
  • Designed and distributed feedback forms to continually improve teaching skills and develop stronger connection with students.
  • Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
  • Examined and critiqued course material while incorporating instructor-specific policies.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Displayed professional demeanor and served as role model for students.
  • Used Microsoft ware to keep accurate records of students' attendance and grades.
  • Developed creative and effective teaching methods for course content to capture students attention.
  • Demonstrated superb organization skills in classroom and with student records with specific attention to school policies for documentation.
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
  • Worked cooperatively with other members of faculty and staff to contribute to overall institutional effectiveness.

Associate Director Admission

Gateway Community College
01.2013 - 07.2022
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
  • Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Led teams of up to 12 personnel, supervising daily performance as well as training and improvement plans.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Assisted senior leadership in managing all aspects of operations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Continuing Education Coordinator

Gateway Community College
01.2007 - 05.2013
  • Reviewed and developed instructional resources, materials and strategies for teaching, both in-person and via distance.
  • Guided and supported faculty and staff in development of new programs.
  • Developed and implemented student success initiatives to recognize and encourage achievement.
  • Worked with adult learners of diverse social, economic and cultural backgrounds.
  • Welcomed and recruited students and responded to inquiries from potential students and referring partner agencies.
  • Coordinated and supervised academic advising activities.
  • Collaborated with faculty, staff and students to identify and address institutional challenges.
  • Implemented strategies to increase student recruiting, engagement and retention.
  • Improved policies and procedures to maximize student safety and campus security.
  • Identified issues, analyzed information and provided solutions to problems.
  • Assisted in development and implementation of faculty development plans.

Office Assistant

Gateway Community College
06.1998 - 05.2007
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Compiled and analyzed data to produce reports.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Coordinated travel arrangements for staff members.
  • Monitored and tracked budgets and expenses.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Supported staff on special assignments and ad hoc projects.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Collaborated with various departments to complete assigned tasks.
  • Input data into spreadsheets and databases.
  • Purchased and maintained office supplies.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Edited and proofread documents for accuracy and completeness.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Coordinated and scheduled meetings and appointments.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Assisted with onboarding of new employees.

Education

Associate of Arts - Criminology Studies

Gateway Community College
New Haven, CT
08.2022

Certificate - Drug And Alcohol

Gateway Community College
New Haven, CT
05.2021

Master of Science - Management Science

Albertus Magnus College
New Haven, CT
05.2003

Associate of Science - Medical Administrative Assistant

Gateway Community College
New Haven, CT
05.1995

Bachelor of Science - Financial Accounting

University of New Haven
West Haven, CT
05.1982

Skills

  • Time Management
  • Protocol Compliance
  • Accountable and Reliable
  • Upbeat Personality
  • Student Registration
  • Document Typing and Formatting
  • Computer literacy with in-depth knowledge of daily use of Microsoft Software Programs
  • Demonstrate accuracy and attention to details
  • Able to train, motivate and encourage others in work team environment
  • Maintain cordial working relationships with co-workers
  • Possess excellent interpersonal communication skills
  • Ability to prioritize and complete multiple tasks
  • Proficient organizational skills
  • Experienced in Internet Native Banner and CRM Recruitment
  • Customer Service
  • Office Procedures
  • Purchase Orders
  • Site Visits
  • Office supplies inventory management

Timeline

Associate Director Admission

Gateway Community College
01.2013 - 07.2022

Continuing Education Coordinator

Gateway Community College
01.2007 - 05.2013

Adjunct Professor

Gateway Community College
09.2003 - Current

Office Assistant

Gateway Community College
06.1998 - 05.2007

Associate of Arts - Criminology Studies

Gateway Community College

Certificate - Drug And Alcohol

Gateway Community College

Master of Science - Management Science

Albertus Magnus College

Associate of Science - Medical Administrative Assistant

Gateway Community College

Bachelor of Science - Financial Accounting

University of New Haven

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Michelle Fraser