Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle Fratzke-Mullen

Saint Cloud,MN

Summary

Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

21
21
years of professional experience

Work History

Dispatcher/Driver/Fleet

Justintimelogisticsllc
Saint Cloud , MN
05.2022 - Current
  • Received and dispatched calls for emergency services.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Assigned drivers to appropriate routes based on customer needs.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Ensured compliance with safety regulations and company policies.
  • Participated in team meetings discussing changes in procedures or processes.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.
  • Managed daily delivery and work schedules to maximize coverage.
  • Prepared daily work and run schedules.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Reported any incidents involving the truck or its cargo to management immediately.
  • Assisted with loading and unloading freight when necessary.
  • Adhered to company policies and procedures related to safety and security standards.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Performed emergency roadside repairs such as changing tires or jump starting batteries when needed.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Performed pre-trip inspection checks and reported problems to supervisor.

Department Manager/Cap 1 Supervisor

Walmart
Multiple Cities, MN
03.2012 - 05.2022
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Developed promotional campaigns to increase brand recognition in target markets.
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Implemented customer service standards, ensuring high levels of customer satisfaction.
  • Supervised, trained, and developed team members, enhancing their performance and professional growth.
  • Conducted performance evaluations, providing constructive feedback and setting objectives.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Coached, trained, and mentored employees to ensure successful job performance.

Supervisor

Burger King
Wadena, MN
03.2004 - 03.2012
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Implemented cost-cutting measures without compromising quality of services offered.

Education

Associates - Secretary/Receptionist Emphasizes On Computers

Wadena Technical College
Wadena, MN
05-2001

High School Diploma -

Wadena Deer Creek
Wadena
05-1995

Skills

  • Service Coordination
  • Route Navigation
  • Work Order Management
  • Driver communication
  • Database Management
  • Schedule Management

References

References available upon request.

Timeline

Dispatcher/Driver/Fleet

Justintimelogisticsllc
05.2022 - Current

Department Manager/Cap 1 Supervisor

Walmart
03.2012 - 05.2022

Supervisor

Burger King
03.2004 - 03.2012

Associates - Secretary/Receptionist Emphasizes On Computers

Wadena Technical College

High School Diploma -

Wadena Deer Creek

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Michelle Fratzke-Mullen