Michelle Frear

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Engaged customers in a warm, welcoming & professional way.
• Handled customers issues by following guidelines and resolving disputes.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Trained associates in daily work guidelines & making sure that guests have the best experience possible..
• Assert focus on all abilities of continued success of the business.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Trained new personnel regarding company operations, policies and services.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Take care of visiting guests first in a pleasant and timely fashion.
• Serve fresh, prepared demo items while handing out recipe cards and assist in gathering ingredients for guests to prepare at home, while increasing sales.
• Build trust with visiting guests in a personal and professional manner, and always make sure to invite visitors back.
• Encourage consistent team communication to share creative ideas with each other in an effort to have a tighter-knit department, as well as increasing sales.
• Prepping and cooking raw food to required internal temperatures for sampling and selling to visiting guests.

Performed duties such as cashiering, restocking inventory, arranging flowers, and slicing deli products.

• Performed inventory management duties such as stocking shelves, tracking sales data and ordering new merchandise.
• Organized special events such as makeup demonstrations, fashion shows or promotions.
• Provided exceptional customer service by listening to customers' needs and preferences.
• Analyzed sales trends to recommend promotional activities or changes in product assortment.
• Created visually appealing displays that showcased featured items in an attractive manner.
• Greeted customers, provided product knowledge and advice to ensure customer satisfaction.
• Maintained a clean and organized store environment to promote sales.
• Operated cash register, credit card machine and computer.
• Capitalized on upselling opportunities for additional products and services to increase sales numbers.

• Demonstrated product knowledge to answer customer questions and inquiries.
• Completed paperwork accurately for all transactions according to company policies.
• Greeted customers and provided excellent customer service.
• Maintained an organized and clean store environment, including dusting displays regularly.
• Engaged in suggestive selling techniques to increase sales volume.
• Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
• Processed payments using point-of-sale systems, credit card machines, and cash registers.
• Assisted in the design of custom jewelry pieces for customers.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Answered store and merchandise questions and led customers to wanted items.

• Provided product knowledge about the available fine jewelry items.
• Greeted customers and provided exceptional customer service.
• Advised customers on proper care of fine jewelry pieces.
• Assisted customers in selecting jewelry pieces according to their preferences and needs.
• Processed special orders for out-of-stock items as requested by customers.
• Engaged positively with each customer, providing professional, and polite support for sales and service needs.
• Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
• Provided excellent service to customers through active engagement, direct eye contact and listening skills.
• Cleaned shelves, counters and tables to maintain organized store.

• [Number] GPA - 3.75
• [Semester, Year] - Dean's List