Michelle Fredenberg
Harrisburg,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
Work History
Teacher's Assistant
Stepping Stones Preschool
2020.10 - Current
- Supported student learning objectives through personalized and small group assistance.
- Collaborated with teachers for lesson preparation by collecting materials and setting up equipment for up to 80 students.
- Incorporated Dr. Seuss Day into established Week of the Young Child activities.
Preschool Teacher
Grace Church Preschool
2012.09 - 2020.03
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Began school wide Dr. Seuss Day through celebrating his birthday, Cat in the Hat dress up, and favorite early reader books.
Sales Reporting and Compensation Manager
Baker & Taylor
2003.10 - 2005.05
- Ensured compliance with federal and state wage regulations, reducing potential legal issues related to pay practices.
- Streamlined the annual merit increase process, resulting in more efficient distribution of funds across all departments.
- Managed monthly, quarterly and annual payouts for merit rewards, sales commissions and bonus programs.
- Provided accurate and timely retail reports for Domestic and International customers and National accounts.
Senior Sales Analyst
Baker & Taylor
2002.07 - 2003.10
- Enhanced customer satisfaction by providing detailed product knowledge and prompt issue resolution.
- Optimized pricing structures to remain competitive within the industry while maximizing profit margins.
- Negotiated favorable contract terms with clients, solidifying long-term business relationships built on trust and mutual benefit.
- Developed comprehensive reports illustrating key performance metrics to inform senior management's strategic planning initiatives.
Customized Library Services Analyst
Baker & Taylor
2001.07 - 2002.06
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Compiled profitability studies and pricing recommendations for sales staff and senior management.
Senior Analyst
Mergent/FIS
1998.12 - 2001.07
- Cultivated a deep understanding of fixed income products and market dynamics, enabling informed decision making.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Prepared weekly 60+ page Fixed Income publication using SEC filings of corporate debt information and Moody's ratings.
- Maintained corporate dept information database for use in monthly bond publication.
Operations Coordinator/Area Manager
Carowinds
1992.02 - 1998.08
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Enhanced guest experience by implementing streamlined processes for ride operation and queue management.
- Managed daily operations, maintaining a well-organized and efficient theme park environment.
- Facilitated team-building exercises among staff members, promoting cohesion within a diverse workforce.
- Provided exceptional customer service by addressing guest inquiries promptly, professionally, and courteously.
- Maintained payroll information by calculating, collecting, and entering data.
Education
Bachelor of Arts - Psychology
University of North Carolina At Charlotte
Charlotte, NCSkills
- Classroom Management
- Materials Preparation
- Student Engagement
- Class coordination
- Guest Relations Management
- Customer Service
Timeline
Teacher's Assistant
Stepping Stones Preschool
2020.10 - Current
Preschool Teacher
Grace Church Preschool
2012.09 - 2020.03
Sales Reporting and Compensation Manager
Baker & Taylor
2003.10 - 2005.05
Senior Sales Analyst
Baker & Taylor
2002.07 - 2003.10
Customized Library Services Analyst
Baker & Taylor
2001.07 - 2002.06
Senior Analyst
Mergent/FIS
1998.12 - 2001.07
Operations Coordinator/Area Manager
Carowinds
1992.02 - 1998.08
Bachelor of Arts - Psychology
University of North Carolina At Charlotte
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