Michelle Frenda
Kissimmee
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. As well as willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Summer House On The Lake
12.2023 - 05.2024
- Part of the opening team where responsibilities included menu development, staff training, and marketing strategy implementation.
- Served breakfast, lunch, and dinner to more than 500-1000 customers per shift.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
T- Rex Disney Springs
04.2023 - 02.2024
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Engage with customers in a friendly manner to provide the best Disney experience.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Utilized Mantra and Disney gift cards as form of payment
- Help food preparation staff when necessary.
Server
The Cheesecake Factory
07.2021 - 10.2022
- Responsible for taking customer orders and ensuring customer satisfaction.
- Recommending daily specials and discounts to successfully up-sell limited-time food products.
- Successfully solved customer conflict and problems when errors were made with orders and payments.
- Responsible for taking orders and communicating with kitchen and other staff members.
- Help patrons select food and beverages by offering cocktails and suggesting courses: explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
Server
Jack's Place, The Rosen Plaza Hotel- Fine Dining Server
04.2019 - 12.2021
- Suggested wine pairings to go with specific menu items.
- Served high quality food and checked all orders to ensure they are complete, prepared as ordered, portioned correctly and attractive in appearance
- Monitored and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness
- Maintained high level of cleanliness for stations and pantry
- Performed side work during shift downtime including but not limited to rolling silverware, restocking condiment holders, cleaning work areas, etc.
Server
Bull & Bear
02.2019 - 06.2021
- Prepare room for dining by clothing tables and set decorations, condiments, candles, napkins
- Service plates and utensils
- Protect establishment and patrons by adhering to safety and alcohol beverage control policies
- Stay updated on current menu choices, specialties and menu choices deviations
- Knowing if the kitchen staff is running out of any and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
SERVER/WAITER
BENIHANA
06.2018 - 05.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Trained new servers on restaurant policies and procedures.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Bachelor's - Early Childhood Education
University of Central Florida
Kissimmee, FL05.2024
ASSOCIATE OF ARTS -
OSCEOLA VALENCIA COLLEGE
01.2019
Skills
- Bilingual
- Safe Food Handling
- Serving Experience
- Exceptional customer service
- Cash Handling
Certification
Food Handler Certification
Personal Information
Relocation: Anywhere
Languages
Spanish
Native or Bilingual
Timeline
Server
Summer House On The Lake
12.2023 - 05.2024
Server
T- Rex Disney Springs
04.2023 - 02.2024
Server
The Cheesecake Factory
07.2021 - 10.2022
Server
Jack's Place, The Rosen Plaza Hotel- Fine Dining Server
04.2019 - 12.2021
Server
Bull & Bear
02.2019 - 06.2021
SERVER/WAITER
BENIHANA
06.2018 - 05.2021
Bachelor's - Early Childhood Education
University of Central Florida
ASSOCIATE OF ARTS -
OSCEOLA VALENCIA COLLEGE
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