Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michelle Fresquez

Huntington Beach,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance and employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Account Service Manager

United Healthcare
10.2021 - Current
  • Established clear lines of communication between stakeholders involved in the account management process, fostering collaboration across teams.
  • Demonstrated strong leadership skills resulting in improved performance and employee engagement.
  • Streamlined internal processes to improve responsiveness to client inquiries, reducing resolution times significantly.
  • Developed strong relationships with clients by providing consistent support and anticipating their needs, leading to increased trust and loyalty.
  • Coordinated efforts among various departments to ensure smooth project execution for clients, resulting in higher client satisfaction ratings.
  • Supported clients during onboarding processes by providing comprehensive product knowledge resources tailored specifically to their businesses'' needs.
  • Enhanced client satisfaction by addressing concerns and implementing effective solutions in a timely manner.
  • Handled escalated customer issues promptly by working closely with relevant departments toward satisfactory resolutions.
  • Facilitated constructive feedback sessions between internal teams and clients aimed at improving overall service delivery.

Synagis Client Manager

OptumRx
Costa Mesa, CA
08.2019 - 10.2021
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Associate of Arts -

Advanced Computing Institute
Los Angeles, CA
07.2000

High School Diploma -

Richard Gahr High School
Cerritos, CA
06.1984

Skills

  • Data-driven decision-making
  • CRM software proficiency
  • Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Excellent Communication
  • Computer Skills
  • Organizational Skills

Accomplishments

  • Recipient of the Simply Great Service Award
  • Received Bravo recognition award from an outside Vendor/Broker for going above and beyond great service, assisting with their specific and detailed needs, as well as internal customers.
  • Employee Champions group


Timeline

Account Service Manager

United Healthcare
10.2021 - Current

Synagis Client Manager

OptumRx
08.2019 - 10.2021

Associate of Arts -

Advanced Computing Institute

High School Diploma -

Richard Gahr High School

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Michelle Fresquez