Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michelle Frias Torres

Bronx,NY

Summary

Dynamic CEO with a proven track record at Arranged by Michelle, driving substantial business growth through strategic planning and operational efficiency. Skilled in team management and customer needs assessments, I excel in enhancing brand reputation and fostering professional relationships, resulting in increased sales and customer satisfaction.

Overview

19
19
years of professional experience

Work History

CEO of Arranged by Michelle

Self Employed
03.2023 - Current
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.

Brand Ambassador

24 Seven Talent
06.2006 - Current
  • Developed and executed promotional campaigns to drive brand awareness and sales.
  • Collaborated with marketing team to create and implement promotional campaigns.
  • Maintained accurate records of promotional events and customer interactions.
  • Demonstrated products to customers to illustrate features, advantages and benefits.
  • Increased sales by effectively communicating product benefits.
  • Assisted customers with product selection based on individual needs and preferences.
  • Worked with team to achieve sales goals for products.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Provided exceptional customer service to drive satisfaction.
  • Established and maintained positive relationships with customers.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Collaborated with sales staff to identify target customers, promote products and increase sales.
  • Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.

Luxury Client Advisor

Serena Uziyel
08.2024 - 05.2025
  • Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
  • Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
  • Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
  • Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
  • Collaborated with team members to develop innovative solutions for complex client needs.
  • Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
  • Excelled in meeting sales targets, contributing significantly to the overall success of the team.
  • Contributed to company growth by identifying new business opportunities and cross-selling services.
  • Organized client appreciation events, strengthening relationships and encouraging repeat business.

BOH Manager

Ralph Lauren US OPEN
07.2024 - 09.2024
  • Streamlined communication channels between FOH and BOH teams to improve overall restaurant efficiency.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Store Manager and Key Holder

Kizik Pop up
09.2023 - 11.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.

Store Manager and Key Holder

Sorel
09.2023 - 10.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

BOH Manager

Ralph Lauren
08.2023 - 09.2023
  • Followed operational procedures and enforced product standards, quality and consistency.
  • Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
  • Accepted merchandise and entered appropriate coding into company tracking system.
  • Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
  • Motivated staff to perform at peak efficiency and quality.

Pop up Store Manager

SKIMS
05.2023 - 06.2023
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Education

Bachelors In Criminal Justice -

Monroe College
The Bronx, NY

Associate Degree In Paralegal Studies -

Interboro Intitute
New York, NY

Skills

  • Strategic Goals
  • Training Initiatives
  • Increasing Awareness
  • Customer Transactions
  • Inventory Accuracy
  • Recruitment Support
  • Customer Needs Assessments
  • Staff Assignments
  • Team Management Understanding
  • Customer Inquiries
  • Administrative Support
  • Professional Relationships
  • Team Relationships

Languages

Spanish
Native or Bilingual

Timeline

Luxury Client Advisor

Serena Uziyel
08.2024 - 05.2025

BOH Manager

Ralph Lauren US OPEN
07.2024 - 09.2024

Store Manager and Key Holder

Kizik Pop up
09.2023 - 11.2023

Store Manager and Key Holder

Sorel
09.2023 - 10.2023

BOH Manager

Ralph Lauren
08.2023 - 09.2023

Pop up Store Manager

SKIMS
05.2023 - 06.2023

CEO of Arranged by Michelle

Self Employed
03.2023 - Current

Brand Ambassador

24 Seven Talent
06.2006 - Current

Bachelors In Criminal Justice -

Monroe College

Associate Degree In Paralegal Studies -

Interboro Intitute

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