Michelle Frida Ayala
Oakmont,PA
Summary
I'm a bilingual sales professional fluent in both Spanish and English, and I'm all about spreading positivity and connecting with people. Whether it's building strong industry relationships or creating rapport with customers, patients, or prospects, I thrive on making genuine connections.
Navigating complex situations and handling difficult interactions? No problem! I bring a positive attitude and a people-centric approach to every challenge I face. With my entrepreneurial mindset, I'm skilled at analyzing, implementing, and monitoring workflows to drive success.
Adaptable and comfortable with ambiguity, I'm a master at managing multiple priorities in a fast-paced environment while keeping revenue goals in sight. Plus, being highly enthusiastic and outgoing, I have a natural knack for foreseeing and responding to business needs in any situation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Realtor
Keller Williams
Oakmont, PA
12.2020 - Current
- Identified as a "Rising Star" within Keller Williams Pittsburgh Office
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Successfully executed interior and exterior design make-overs to sell properties previously deemed "unsellable" with previous realtors
- Utilize a consultative selling approach to identify customer needs and offer innovative solutions
- Developed and implemented successful marketing strategies to attract potential buyers and sellers via in-person events and digital & print advertising
- Provided exceptional customer service and maintained strong relationships with clients and strategic partner industry professionals.
Remote Patient Experience Manager
Squirrel Health Center
Pittsburgh, PA
- Conducted outbound audio & video calls to patients in English and Spanish
- Maintained a thorough understanding of the company's products and services
- Provided exceptional customer service and follow-up to ensure customer satisfaction
- Coordinated with staff members to ensure a positive patient experience throughout all departments.
- Facilitated meetings between hospital leadership and front-line staff to discuss opportunities for enhancing the patient experience.
- Successfully managed patients of all ages experiencing high pain, high stress, and from low socio-economic environments.
Dental Technician
Squirrel Health Center
Pittsburgh, PA
- Assist dentists with various procedures, including fillings, extractions, and cleanings
- Take and develop dental x-rays
- Educate patients on proper oral hygiene and post-treatment care
- Maintain sterilization and infection control protocols
- Schedule and confirm patient appointments
- Handle and manage patient records and billing
- Recruited and trained new technicians
- Instructed and trained new technicians on laboratory protocols.
- Participated in continuing education courses related to changes in dental technologies or procedures.
Owner & Head Yogi
LaVida Yoga
Pittsburgh, PA
- Responsible for all aspects of the Business
- Established a thriving yoga studio in a prime location
- Developed and implemented marketing strategies to attract and retain students
- Hired, trained, and managed a team of yoga instructors
- Oversaw daily studio operations, including scheduling, finances, and client service
- Managed daily operations of business, including hiring and training staff
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Organized events such as trade shows and conferences
Senior Stylist
Free People
Pittsburgh, Pennsylvania
- Assisted clients in selecting and purchasing fashion items that match their style preferences.
- Created visual displays to showcase clothing, accessories and other fashion merchandise.
- Organized styling sessions for editorial photoshoots and advertising campaigns.
- Maintained an up-to-date knowledge of market trends in order to advise clients on latest styles or colour palettes.
- Advised clients on how best to accessorize outfits according to their body type.
- Compiled trend reports highlighting key looks from different seasons' collections.
- Brainstormed with other stylists to determine how to incorporate exciting new trends into development of showroom displays.
- Managed entire shopping experience for client, putting together outfits and providing personalized style tips.
Education
Associate Degree -
John Jay College
Skills
- Confident Leadership
- Remote Sales Professional
- Account Management
- Insurance Billing
- Team Player
- Negotiation
- Administrative Support
- Customer Service Retention & Upselling
- Bilingual in Spanish
- Team Management
- Networking
- Leadership
- Friendly, Positive Attitude
Certification
- Licensed Realtor in the State of Pennsylvania, NAR Member
- Certified YOGA Instructor & Certified YOGA Teacher Trainor
Platforms
- Microsoft Office & Google Product Suite
- Sales & Medical CRM Systems
- All Major Video Conferencing Platforms
- Social Media Platforms (TikTok, Instagram, FB, LinkedIn)
Timeline
Realtor
Keller Williams
12.2020 - Current
Remote Patient Experience Manager
Squirrel Health Center
Dental Technician
Squirrel Health Center
Owner & Head Yogi
LaVida Yoga
Senior Stylist
Free People
Associate Degree -
John Jay College