Michelle Friedman
Brandon,FL
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Bartender
Beef 'O' Brady's
Riverview, FL
03.2024 - Current
- Greeted customers and provided excellent customer service.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Adhered to state regulations regarding serving alcohol responsibly.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Developed good working relationships with fellow employees through effective communication.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
Assistant Manager
Beef 'O' Brady's
Riveview, FL
10.2020 - 03.2021
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer inquiries and complaints requiring management-level escalation.
Key Holder
Beef 'O' Brady's
Brandon, FL
10.2019 - 10.2020
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Verified accuracy of register tills at beginning and end of shift.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Handled customer inquiries and complaints with professionalism and patience.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Science - Business Management
Hillsborough Community College
Tampa, FL12-2024
High School Diploma -
Armwood High School
Seffner, FL05-2006
Skills
- Menu Memorization
- Beverage Preparation
- Food Service
- Health codes compliance
- Payment Processing
- Suggestive Selling
- Recruiting and interviewing
- Cost Reduction
- Product and service knowledge
- Operations Management
- Money Handling
- Staff Supervision
Timeline
Bartender
Beef 'O' Brady's
03.2024 - Current
Assistant Manager
Beef 'O' Brady's
10.2020 - 03.2021
Key Holder
Beef 'O' Brady's
10.2019 - 10.2020
Associate of Science - Business Management
Hillsborough Community College
High School Diploma -
Armwood High School
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