Michelle Fults
Sandston,VA
Summary
Resourceful [Job Title] with impressive industry expertise and [Area of study] degree. Manages fast-paced departments with grace and efficiency, continuously improving operations. Strong financial management, organizational and communications skills enabled exceptional outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Geospatial GIS Section Manager
Virginia Department Of Transportation
12.2016 - Current
- Identified section KPIs and created measurement mechanism to track operations efficiency.
- Assigned employees to ongoing and special projects to realize adequate staffing and meet production schedule parameters.
- Delivered weekly project updates to management to enhance program visibility and promote improved project performance.
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement.
- Improved user service quality to promote customer loyalty and enhance operations efficiency.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Created and maintained project documentation to establish operations framework and enable adherence to preset guidelines.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Coordinated with other departments to align production with customer requirements.
- Utilized data analysis tools to identify and resolve production issues.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
- Evaluated employee performance and provided feedback and training as needed.
- Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.
Data Analyst (contractor)
Virginia Department Of Transportation
03.2013 - 12.2016
- Identified and resolved problems through analysis and research.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Researched and adopted new technologies to add value to existing offerings.
- Enhanced interfaces to promote better functionality for users.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on software and applications to help employees achieve success in the field and save time.
- Queried databases for information needed for report processing.
- Validated results and performed quality assurance to assess accuracy of data.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
GIS Manager/Coordinator
Richmond Regional Planning District
12.2003 - 11.2011
- Combined remotely-collected and on-site data acquisition to generate unified geographic mapping information.
- Provided technical recommendations and support documentation to aid in GIS process improvement.
- Designed standardized protocols for data collection, creating cohesive database input guidelines to streamline intelligence retrieval and exploitation.
- Operated as primary point of contact for clients, providing GIS work order proposals with time-to-completion and budgeting estimates.
- Developed requirements for application of GIS solution data.
- Complied with state and federally mandated regulations for transportation work.
- Used Geographic Information Systems technology and equipment to produce detailed maps.
- Created effective maps, charts and other images based on project-specific requirements.
- Worked with clients to meet specific technical specifications and solve operational concerns.
- Managed GIS databases and modified parameters for different needs.
- Generated data layers, tables and reports for use by corporate and government clients.
- Collected, compiled or integrated Geographic Information Systems (GIS) data, remote sensing or cartographic data for inclusion in map manuscripts.
- Mapped local land boundaries, [Type] service points and problem locations.
- Trained and mentored [Number] junior geospatial imagery analysts in [Year].
- Presented GIS software systems and data collection methods via training courses.
- Educated users about how to operate and leverage GIS software for different applications.
- Performed geocoding to add [Type], [Type] and [Type] locations onto current maps.
Education
Master of Science - Geology
Western Michigan University
Kalamazoo, MI12.1987
Bachelor of Science - Geology
Indiana University - Purdue University Fort Wayne
Fort Wayne, IN12.1984
Skills
- Asset Management
- Customer Transactions
- Customer Retention
- Mechanical Measurements
- Coordinating Daily Operations
- Technical Project Management
- Continuous Improvements
- Training
- Employee Performance Reviews
- Staff Planning
- Report Preparation
- Staff Leadership
Accomplishments
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
Affiliations
URISA
Certification
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Geospatial GIS Section Manager
Virginia Department Of Transportation
12.2016 - Current
Data Analyst (contractor)
Virginia Department Of Transportation
03.2013 - 12.2016
GIS Manager/Coordinator
Richmond Regional Planning District
12.2003 - 11.2011
Master of Science - Geology
Western Michigan University
Bachelor of Science - Geology
Indiana University - Purdue University Fort Wayne
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