Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Michelle Funk

Drummonds,TN

Summary

Dedicated to supporting emotional, social, and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness. Proactive and caring worker with 30 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.

Overview

20
20
years of professional experience

Work History

Preschool Teacher

Tipton Christian Academy
09.2020 - 07.2023
  • Incorporated music, art, games, books, blocks, puzzles into daily instruction
  • Supervised outdoor playtime while ensuring safety regulations were followed
  • Read stories to children and taught painting, drawing, and crafts
  • Administered assessments throughout the year to gauge student understanding of content material
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies
  • Implemented appropriate disciplinary measures when necessary according to school policies
  • Established positive relationships with parents and guardians by regularly communicating student progress
  • Adapted instructional techniques according to student learning styles and progress
  • Implemented hands-on, play-based strategies for experiential learning
  • Utilized technology such as computers and tablets in the classroom setting
  • Met with administrators and department team members to work on curriculum planning and assessment methods
  • Incorporated music, art, and theater into lesson planning
  • Organized creative and fun activities, enhancing children's physical, emotional, and social well-being
  • Assisted in providing a safe and secure environment for children
  • Met with parents and guardians to discuss student's progress and areas requiring improvement
  • Encouraged critical thinking skills through problem-solving activities.

Loan Processor/CSR/Teller

BancorpSouth/Cadence Bank
08.2003 - 09.2020
  • Located and suggested loan packages that met client needs and priorities
  • Met with applicants to obtain information for loan applications and answer questions about processes
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes
  • Informed customers of loan application requirements and deadlines
  • Filed completed packages quickly and efficiently
  • Maintained accurate records in the computer database system during loan origination process
  • Assisted borrowers with questions regarding their loans after closing
  • Monitored the progress of each loan application from start to finish ensuring timely completion
  • Interfaced with borrowers to obtain needed items and prepare applications for underwriting review
  • Communicated with customers in person and via telephone to answer questions, process transactions, and resolve issues
  • Made outbound calls to obtain account information
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Engaged in conversation with customers to understand needs, resolve issues, and answer product questions
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Improved customer service wait times to mitigate complaints
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Followed up with customers to ensure their satisfaction
  • Verified amounts and integrity of every check or funds transfer
  • Handled large volumes of currency quickly and accurately with minimal errors
  • Assisted customers in opening new accounts and completing required paperwork
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts
  • Opened new checking, savings, and lines of credit for customer accounts
  • Ordered checks, placed stop payment orders, and conducted additional special services for customers
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits, and pricing
  • Processed wire transfers for customers both domestically and internationally
  • Adhered to financial services security and audit procedures
  • Built and maintained client relationships through quality, personalized interactions
  • Identified fraudulent activity or suspicious behavior and immediately reported it to management
  • Reported daily averages and shortages to the operations department
  • Counted drawers and reconciled remaining cash to account for deposits and dispersals
  • Balanced daily cash deposits and vault inventory with zero error rate
  • Reported any operational issues or system problems that occurred during the shift promptly
  • Cross-sold bank products by answering inquiries and informing customers of new services and promotions
  • Provided exceptional customer service while accurately processing routine transactions
  • Trained employees on cash drawer operation
  • Liaised between bank branches regarding best practices and operation.

Education

Certificate - Business/Accounting

Tennessee Technology Center
Covington, TN
05.1999

Skills

  • Activity Planning
  • Classroom Organization
  • Child Development
  • Lesson Planning
  • Effective Listening
  • Child Safety Procedures
  • Positive Reinforcement
  • Arts and Crafts
  • Group and Individual Instruction
  • Excellent Classroom Management
  • Conflict Resolution Techniques
  • Calm and Patent
  • Supply Management
  • Performance Improvement
  • Clerical Knowledge
  • Observational Skills
  • Financial Institution Regulations
  • Consumer Banking
  • Customer Service
  • Cross-Selling and Partner Referrals
  • Regulatory Compliance
  • Products and Services Knowledge
  • Employee Training Assistance

Activities

  • Life member of the Tipton County Junior Auxiliary
  • Member of Holly Grove Presbyterian
  • Numerous activities with my children

Timeline

Preschool Teacher

Tipton Christian Academy
09.2020 - 07.2023

Loan Processor/CSR/Teller

BancorpSouth/Cadence Bank
08.2003 - 09.2020

Certificate - Business/Accounting

Tennessee Technology Center

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Michelle Funk