MICHELLE FURINO
Philadelphia,PA
Summary
Experienced front office professional with a strong background in school administration, customer service, and office coordination. Proven ability to manage multiple priorities in a fast-paced environment while maintaining professionalism at all times. Seeking to transition these strengths into another role within the organization.
Overview
31
31
years of professional experience
Work History
Front Office Manager
MaST III Community Charter School
09.2019 - Current
- Managed the daily operations of the school's front office, overseeing a team of administrative staff and ensuring smooth and efficient functioning.
- Facilitated communication between students, parents, teachers, and administrators, addressing inquiries, scheduling appointments, and resolving issues in a timely and professional manner.
- Maintained office procedures and protocols to optimize administrative workflows and enhance efficiency.
- Prepared and distributed various administrative documents and reports for administrative staff.
- Supported other school staff members with school special events, parent-teacher conferences, school assemblies, dances etc.
- Ensured the confidentiality and security of sensitive student and staff information, adhering to privacy laws and school policies.
- Reviewed and approved timesheets, ensuring accuracy and compliance with company policy.
Assistant Manager
Denny’s Childrens Wear
02.2013 - 05.2018
- Assisted the store manager in overseeing daily operations, including sales management and inventory control.
- Handled all returns, exchanges and transfers.
- Generated repeat business through exceptional customer service. Handled all customer request and needs in a timely, knowledgable fashion.
Assistant Manager
Justice
09.2010 - 09.2012
- Played a key role in training and developing staff members to ensure consistent delivery of exceptional customer experiences.
- In charge of visual merchandising efforts to enhance store aesthetics and drive product visibility.
- Provided leadership to sales associates, ensuring they met sales targets.
Store Manager
Coco & Lolly
09.2009 - 09.2010
- Assisted in the opening of a brand new company.
- Hired, trained all new associates and maintained all paperwork.
- Assisted in merchandising store which was rolled out to other locations.
- Processed shipment, damages and store to store transfers.
- Responsible for all duties involved in opening and closing the store. (Financial reports, bank deposits, payroll and emails).
- Responsible for weekly feedback to corporate headquarters regarding weekly business, quality of product, inventory levels and product suggestions.
Administrative Assistant
Prime Public Adjusters
02.2005 - 05.2009
- Managed daily administrative tasks such as answering phones, responding to emails and scheduling appointments.
- Maintained electronic and paper filing systems ensuring efficient organization.
- Prepare reports, spreadsheets and other documents.
- Assisted with event planning and coordination for company meetings and confrences.
Store Manager
Express
04.1994 - 01.2005
- Managed daily operation of the retail store including sales, customer service and inventory management.
- Manages and motivated a team of sales associates to achieve sales targets and provide excellent customer service.
- Developed and implemented strategies to drive sales and increase store profitability.
- Monitored inventory levels and ordered merchandise to ensure optimal stock levels.
- Supported HR department with onboarding new employees, maintaining employee records and conducted interviews.
- Conducted regular staff training and meetings.
- Handled employee scheduling, payroll and performance evaluations.
- Collaborated with the visual and marketing teams to plan and execute events and sales campaigns.
Education
Temple University
Philadelphia, PASkills
- Organizational Skills
- Attention to Detail
- Leadership Skills
- Communication
- Team Collaboration
- Confidentiality
- Problem-Solving Skills
- Adaptability
- Administrative Proficiency
Timeline
Front Office Manager
MaST III Community Charter School
09.2019 - Current
Assistant Manager
Denny’s Childrens Wear
02.2013 - 05.2018
Assistant Manager
Justice
09.2010 - 09.2012
Store Manager
Coco & Lolly
09.2009 - 09.2010
Administrative Assistant
Prime Public Adjusters
02.2005 - 05.2009
Store Manager
Express
04.1994 - 01.2005
Temple University
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