Michelle Futch
Chicago,IL
Summary
Hard-working professional with 23 years of experience and a proven knowledge of customer communications, contract compliance, and conflict resolution. Aiming to leverage my skills to successfully fill the insurance producer role at your company.
Overview
24
24
years of professional experience
Work History
Intake/ Dispatch
Servpro
Naperville, IL
09.2022 - 08.2023
- Monitored incoming calls and routed them to the appropriate personnel.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer service issues promptly and professionally.
- Provided customers with product information and pricing details.
Insurance Producer
BKR/AAJVD Allstate Insurance Agency
Chicago, IL
05.1999 - 09.2022
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Customize insurance programs to suit individual customers, often covering a variety of risks
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
- Calculate premiums and establish payment method
- Perform administrative tasks, such as maintaining records and handling policy renewals
- Contact underwriter and submit forms to obtain binder coverage
- Confer with clients to obtain and provide information when claims are made on a policy
- Monitor insurance claims to ensure they are settled equitably for both the client and the insurer
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage
- Conducted needs analyses for clients to determine appropriate insurance products.
- Negotiated terms with providers to secure favorable rates for customers.
Education
High School Diploma -
ST. BENEDICT H.S
06.1991
Skills
- Email marketing
- Lead development
- Customer follow up
- Client relations
- Insurance sales strategy
- Word
- Excel
- Data Entry
- Verifying coverage
- Customer Relationship Management
- Customer Service
Credentials And Licenses
Property and Casualty Licenses
References
References available upon request
Timeline
Intake/ Dispatch
Servpro
09.2022 - 08.2023
Insurance Producer
BKR/AAJVD Allstate Insurance Agency
05.1999 - 09.2022
High School Diploma -
ST. BENEDICT H.S
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