Michelle Galindo
Northville,MI
Summary
Dynamic professional with a proven track record at Vanguard Motor Sales, enhancing team productivity and customer satisfaction through exceptional operations management and customer service. Skilled in Salesforce and active listening, adept at driving results and fostering positive relationships. Demonstrated ability to improve processes and efficiently solve problems, contributing to high-quality outcomes and team success.
Overview
34
34
years of professional experience
Work History
Buy Team - Incoming Lead Specialist
Vanguard Motor Sales
09.2016 - 05.2024
- Gathered, organized and input information into digital database.
- Enhanced team productivity by implementing efficient work processes and streamlining operations.
- Established effective communication channels among team members to enhance collaboration and promote information sharing.
- Facilitated knowledge transfer between team members through regular meetings, training sessions, and documentation.
- Increased customer satisfaction levels by addressing concerns promptly, providing thorough resolutions, and maintaining open lines of communication.
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Implemented systems to track customer feedback and satisfaction.
- Generated reports detailing findings and recommendations.
Front Desk Receptionist
Angie Hahn's Academy Of Dance
09.2014 - 08.2016
- Greeted students and guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for students and employees.
- Collected fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Responded to inquiries from callers seeking information.
- Corresponded with students and parents through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected information to assist with costume ordering
Hospital Short Stay Unit Clerk
St. Mary Mercy Hospital
09.2011 - 08.2014
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Provided clerical support, addressing routine, and special requirements.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
Nurse Assistant
St. Mary Mercy Hospital
07.1990 - 10.1997
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Assisted patients with activities of daily living, promoting independence and dignity.
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Nursing
Schoolcraft College
Livonia, MI12.1996
Skills
- Ethics and integrity
- Operations Management
- Employee Relations
- Customer Service
- Problem-solving abilities
- Salesforce
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Call center experience
- Microsoft Excel
- Professional telephone demeanor
- Microsoft Outlook
- Team Development
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- Customer Relationship Management (CRM)
- Prioritization
- Building rapport
- Clerical Support
- Assertiveness
- Spreadsheets
- Brand representation
- Medical terminology knowledge
- Vital signs monitoring
- Patient Care
- Privacy and confidentiality
- Infection Control
- Information Collection
- Patient Assessments
- Healthcare ethics
- Motivational Skills
- Patient Relations
- Basic Life Support
- Compassionate
- Direct Patient Care
- HIPAA Compliance
- Recording vital signs
- Responding to emergencies
- Collecting vital signs
- Patient-focused care
- Quality Assurance
- End of life care
- Outpatient Care
- Tube feedings and medications familiarity
- Reliable team player
- Patient Lifting
- Transporting patients
- Specimen Collection
- Bedside manner
- Geriatric Care
- CPR/AED
- Attention to Detail
- Health Education
- Patient Observation
- CPR Certification
Timeline
Buy Team - Incoming Lead Specialist
Vanguard Motor Sales
09.2016 - 05.2024
Front Desk Receptionist
Angie Hahn's Academy Of Dance
09.2014 - 08.2016
Hospital Short Stay Unit Clerk
St. Mary Mercy Hospital
09.2011 - 08.2014
Nurse Assistant
St. Mary Mercy Hospital
07.1990 - 10.1997
Nursing
Schoolcraft College