Michelle Galinetti
Davidson,NC
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
19
19
years of professional experience
Work History
Recruitment and HR Operations Specialist
KIK Consumer Products
10.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Collaborated with internal departments to align marketing campaigns.
- Developed and implemented systems to track customer feedback and satisfaction.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Analyzed marketing data and trends to identify opportunities for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Talent Acquisition Consultant
Randstad RPO/Honeywell
04.2021 - 10.2022
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Optimized sourcing networks and used proactive methods to direct source candidates.
- Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Sourced and screened candidates for [Type] roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Explained human resources policies, procedures, laws, standards, and regulations to each employee.
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
- Negotiated contracts and managed budget for recruiting expenses.
- Created effective talent acquisition training materials that supported culture and performance objectives.
- Supported management in developing and implementing personnel policies and procedures.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Implemented innovative recruitment strategies to increase number of high-quality job applicants.
Account Executive
Adecco Staffing
03.2006 - 08.2015
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Collaborated with internal teams to develop account strategy.
- Managed sales cycle to maintain solid customer base.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Attended networking events to build relationships and identify sales opportunities.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Met and exceeded service level goals to achieve standards and expectations.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Serviced accounts and proposed new products and services to maximize revenue.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Created and executed account strategies to translate organizational goals into client activities.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Prepared additional quotes for current clients to upsell products and services.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Trained clients on product features and updates to secure buy-in.
- Researched competitive landscape and emerging technologies to position brand in global marketplace.
- Designed program and maintenance plans to monitor product inventories.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
- Quoted prices, credit terms and other bid specifications.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Kept detailed records of daily activities through online customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Consulted with businesses to supply accurate product and service information.
- Built diverse and consistent sales portfolio.
- Generated advertising brochure for vendor use.
Account Manager
UPS
04.2005 - 03.2006
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Built diverse and consistent sales portfolio.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Education
Master of Arts - Human Resource Management
Central Michigan University
Michigan Bachelor of Arts - Communications
Michigan State University
Lansing, MISkills
- Data Analysis
- Revenue Generation
- Market Development
- Lead Generation
- Account Planning
- Needs Assessment
- Business Development
- Contract Negotiation
- Territory Management
- Customer Service
- Lead Development
- Account Management
- Customer Presentations
- Business Development and Planning
- Marketing Strategy Implementation
- Marketing Management
- Strategy Implementation
- Customer Relationships
- Client Relationship Building
- Sales Target Monitoring
- Sales Quota Achievement
- Written and Verbal Communication
- Interpersonal Skills
- Customer Relations
- New Business Opportunities
- Sales Strategies
- Strategic Selling
- Forecast Preparation
- Budget Development
Timeline
Recruitment and HR Operations Specialist
KIK Consumer Products
10.2022 - Current
Talent Acquisition Consultant
Randstad RPO/Honeywell
04.2021 - 10.2022
Account Executive
Adecco Staffing
03.2006 - 08.2015
Account Manager
UPS
04.2005 - 03.2006
Master of Arts - Human Resource Management
Central Michigan University
Bachelor of Arts - Communications
Michigan State University
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