Michelle Gall
Jersey City,United States
Summary
Experienced executive administrator and Marine Corps veteran leader recognized for exceptional work, strategic thinking, and maintaining composure in high-pressure situations. Skilled in managing complex tasks and fostering a positive, people-first work environment. Proficient in administrative duties, supporting senior-level managers and office staff. Quick learner of new software, adept at adapting to new challenges seamlessly and utilizing artificial intelligence to automate and streamline workflows, enhancing productivity efficiently.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Executive Administrator
Gerber Financial & Insurance Services Inc.
07.2021 - Current
- Supported the CEO in launching an S-Corp and scaling it to a 10-person office.
- Oversaw lease negotiation, office setup, décor, and daily operations with minimal supervision.
- Handled multiple contracts, annuity applications, client communications, and back-office systems.
- Interacted with financial institutions on client investment paperwork totaling over $15M/year.
- Increased accuracy through improved processes for fiscal monitoring, payroll, and operational expenses by 50%.
- Developed monthly reports from scratch.
- Improved operation procedure between IT providers and end-users.
- Reduced office expenses by finding more innovative solutions for vendors, suppliers, and services.
- Prepared and distributed memos describing company's administrative policies and procedures to all staff members.
- Processed employee expense reports quickly to prevent delays in payouts by automating it with QuickBooks.
- Served as executive staff liaison to all internal and external departments.
- Planned both internal and external events and staff trainings.
Freelance and Family Caregiver
Thumbtack
09.1996 - Current
- Independent Contractor reviewing contracts for a legal settlement.
- Independent Contractor with Airbnb and a Cab company for almost two years each consecutively. Managed accurate record-keeping and reporting. Liaison between staff and employers.
- Caregiver for my children while my Marine husband was on multiple, long deployments, and my elderly mom, while managing household responsibilities.
- Maintained the entire family's schedule and organized events.
- Maintained strong connections within the caregiver community to gain continuous knowledge.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Freelanced on Thumbtack, doing event planning, house, and pet sitting.
Administrative and Legal Chief
United States Marine Corps
03.1986 - 11.1986
- Conducted legal and administrative support for senior leadership, overseeing 9,000 Marines.
- Managed confidential records, official correspondence, and personnel files for over 300 Marines.
- Trained and supervised over 40 junior administrative staff, ensuring they were highly skilled.
- Used critical thinking to break down complex problems, evaluate solutions, and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Honored and awarded for leadership, performance under pressure, and team reliability.
Education
Major in Interior Design -
The Art Institute of Pittsburgh
Online Division12.2011
Major in English - undefined
Jersey City State College
Jersey City, NJ12.1985
Skills
- Executive assistance and scheduling
- Strong written, internal, external, and effective communication
- Adept at using Google Suite and Microsoft Office
- Experienced with QuickBooks software and payroll processing
- Proficient in task prioritization and project coordination
- Accurate records management, content proofreading, and a keen eye for detail
- Critical thinking and analysis
- Independent AI study
Certification
- Licensed Life Insurance Agent, California - 07/19 - present Lic # 0N08943
- Adobe Illustrator & Photoshop Training - 07/10
- Advanced Leadership Course - 06/96
- Senior Leadership Course - 12/93
- Leadership Course - 08/89
Key Accomplishments:
Professional and Personal
Two Navy Achievement Medals
For professional achievement in the superior performance of my duties.
Timeline
Executive Administrator
Gerber Financial & Insurance Services Inc.
07.2021 - Current
Freelance and Family Caregiver
Thumbtack
09.1996 - Current
Administrative and Legal Chief
United States Marine Corps
03.1986 - 11.1986
Major in English - undefined
Jersey City State College
Major in Interior Design -
The Art Institute of Pittsburgh
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