MICHELLE GALLO
Miami Beach
Summary
Bilingual office professional with extensive experience in administrative support and customer service, adept at managing daily office operations and coordinating communications. Expertise in maintaining organized records and enhancing team productivity through effective support. Recognized for exceptional attention to detail, professionalism, and a commitment to delivering consistently high standards of service. A proactive approach ensures seamless workflow and fosters a positive work environment.
Overview
6
6
years of professional experience
Work History
Bilingual Administrative
BTG PACTUAL
07.2025 - 10.2025
- Managed high-volume phone system, routing inquiries with discretion and professionalism.
- Schedule and coordinated meetings, ensuring accurate documentation.
- Provided executive-level administrative support, ensuring sensitive task were handled with confidentiality and efficiency.
- Maintained office records and supplies, supporting compliance with internal procedures.
Assistant Manager
IMA YOGA
11.2024 - 06.2025
- Assisted with drafting correspondence, forms, and internal communications.
- Managed scheduling, calendars, and records to ensure smooth daily operations.
- Provided front-office support, including phone, email, in-person inquiries, with professionalism.
- Managed customer service inquiries and complaints in a timely manner.
Barista Shift Lead
Maman
12.2022 - 03.2023
- Led daily shift operations, ensuring smooth workflow and high-quality service during peak hours.
- Trained and mentored new baristas, promoting best practices in drink preparation and customer service.
- Monitored and evaluated team performance, providing constructive feedback to enhance productivity.
- Coordinated with management to implement promotional campaigns, driving customer engagement and sales.
Barista
XO Coffee Shop
09.2019 - 11.2021
- Operated cash register and processed transactions accurately, maintaining a balanced cash drawer.
- Helped manage closing procedures, ensuring all tasks were completed efficiently and effectively.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Education
High School -
Miami Beach Senior High School
Miami Beach, FLSkills
- Fluent in English & Spanish (oral and written)
- Microsoft Office 365
- Scheduling & Deadline Management
- Office administration
- Problem solving
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Administrative
BTG PACTUAL
07.2025 - 10.2025
Assistant Manager
IMA YOGA
11.2024 - 06.2025
Barista Shift Lead
Maman
12.2022 - 03.2023
Barista
XO Coffee Shop
09.2019 - 11.2021
High School -
Miami Beach Senior High School