Summary
Overview
Work History
Education
Skills
Timeline
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MICHELLE GAMMON

Mcleansville,NC

Summary

I have a strong background in customer service, sales, and team training, with proven experience in creating positive experiences for customers in fast-paced environments. My skills include upselling products, managing transactions accurately, and maintaining organized, visually appealing spaces. I bring strong communication, problem-solving, and leadership abilities that make me well-suited for success in retail

Overview

9
9
years of professional experience

Work History

Substitute Teacher

Springwood Presbyterian Church
Whitsett, NC
09.2023 - Current
  • Followed classroom plans left by class teacher to continue student education during teacher's absence.
  • Uphold classroom routines to support student environments and maintain conducive learning.
  • Developed strong rapport with students through consistent encouragement and support, creating a positive learning atmosphere conducive to academic growth.
  • Reported on individual or sub-group teacher by teachers based on consistent past referrals and trusted performance.

Training Coordinator/Front of House Team Member

Chick-fil-A
11.2019 - 12.2023
  • Planned and scheduled training programs for employees at all levels of the organization.
  • Coordinated with department heads to assess training needs and develop appropriate training modules.
  • Developed and maintained training records to track employee progress and completion.
  • Trained and mentored new training coordinators and provided ongoing support and guidance.
  • Upsold menu items and detailed food and beverage orders from customers.
  • Delivered food and drinks to tables efficiently and accurately.
  • Assisted operating openings and closing duties, including restocking supplies and equipment.
  • Maintained clean and organized work station, ensuring a sanitary environment for guests.
  • Coordinated with kitchen staff to ensure timely and accurate delivery of orders.
  • Handled cash and credit card transactions, including accurately processing payments and providing correct change.
  • Upsold menu items and promoted daily specials to increase sales.
  • Assisted with opening and closing duties, including restocking supplies and equipment.
  • Worked as part of a team to provide a positive and enjoyable dining experience for guests.

Animal Care Attendant

Stoney Creek Veterinary Hospital
04.2018 - 08.2019
  • Provided daily care and attention to animals under my care, ensuring their health and well-being.
  • Maintained clean and sanitary living spaces for animals, including cleaning cages, kennels, and exercise areas.
  • Administered medications and treatments as directed by veterinary staff.
  • Monitored animal behavior and reported any concerns or changes to superiors.
  • Assisted with grooming and bathing of animals, including nail trimming and ear cleaning.
  • Documented daily activities and observations in clinical records.
  • Participated in animal socialization and exercise activities.
  • Adhered to all safety protocols and procedures when handling animals.

Training Coordinator

Chick-fil-A
09.2016 - 04.2018
  • Collaborated with department managers to identify training needs and develop training programs.
  • Created and implemented training schedules for new hires and ongoing professional development.
  • Maintained training records and tracked employee progress to ensure compliance and identify improvements.
  • Evaluated training programs and made recommendations for improvements.
  • Partnered with HR to ensure new employees completed required training and onboarding activities.
  • Utilized reporting and tracking system to track and report on training completion and effectiveness.

Education

Certificate - Veterinary Assistant

Forsyth Technical Community College
03.2018

High School -

Eastern Guilford High School
06.2017

Skills

  • Active listening
  • Positivity
  • Patience
  • Attention to detail
  • Decision making
  • Conflict resolution
  • Classroom management
  • Customer service
  • Problem solving

Timeline

Substitute Teacher

Springwood Presbyterian Church
09.2023 - Current

Training Coordinator/Front of House Team Member

Chick-fil-A
11.2019 - 12.2023

Animal Care Attendant

Stoney Creek Veterinary Hospital
04.2018 - 08.2019

Training Coordinator

Chick-fil-A
09.2016 - 04.2018

Certificate - Veterinary Assistant

Forsyth Technical Community College

High School -

Eastern Guilford High School

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