Michelle Gank

• Researched potential clients, identified decision makers and developed relationships with them.
• Gathered data on competitors' products, prices, and sales techniques.
• Maintained knowledge of current product offerings and pricing structures.
• Generated leads through cold calling, networking events, referrals.
• Managed accounts by providing solutions that best fit the customer's needs.
• Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.

• Properly trained and delegated workload and assignments
• Managed an accurate inventory
• Timely follow up on all customer service issues
• Conducted yearly employee “Performance Reviews" and action plans for consistent team growth
• Tested and implemented dispatch software across several locations, trained all drivers and dispatchers.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Monitored employee performance and identified performance gaps for corrective action.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

• Created and successfully implemented a two year baker’s apprentice program
• Created and improved recipes and baking processes
• Ran all day to day operations in the front of the house and kitchen
• Monitored all employees and processes to ensure monies were spent in the most efficient way possible, an exceptional product was produced and that excellent customer service was paramount.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Led startup and creation of operational procedures and workflow planning.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Promoted safe working conditions by monitoring safety procedures and equipment.
• Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
• Executed hands-on preventive maintenance and repairs to keep equipment functional.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

• Worked with Law Enforcement, Fire Service, and EMS to establish and maintain efficient and effective operating procedures
• Assisted the Director with the monitoring of operations to ensure quality services were provided in an efficient, cost-effective and timely manner
• Directed, evaluated, and supervised operational staff, including emergency telecommunicators and shift supervisors
• Evaluated dispatch staffing levels and made recommendations for additional staff as needed
• Supervised and directed the work of operational staff
• Oversaw work schedules to ensure efficient operations, while minimizing overtime, and ensuring compliance with the collective bargaining agreement
• Assisted the Director in the evaluation and promotion of staff
• Established and oversaw training and probationary programs for operational staff
• Developed and administered training procedures, professional development, and in-service training programs as needed
• Received inquiries regarding incidents
• Investigated, responded and took corrective action, if necessary
• Reviewed complaints with recommendations for prevention with the Director
• Assured personnel policies and practices adhere to the collective bargaining contract(s)
• Created and implemented Dispatcher and Supervisor Training Manuals and tasklists
• Oversaw the maintenance of departmental records including Training Manuals, Trainee Observation Reports, Standard
• Operating Procedure manuals, and employer Policy and Procedure Standards
• Remained on twenty-four hour call for managerial action and/or response to emergencies and/or technical failures to include weekends and/or holidays as required
• Assisted with management of the Smart911 implementation and use
• Established and oversees employee recognition program
• Oversaw FOIA requests, managed high profile and/or internal investigation requests.

Assured personnel policies and practices adhere to the collective bargaining contract(s)

• Oversaw the maintenance of departmental records including Training Manuals, Trainee Observation Reports, Standard
• Operating Procedure manuals, and employer Policy and Procedure Standards
• Remained on twenty-four hour call for managerial action and/or response to emergencies and/or technical failures to include weekends and/or holidays as required
• Assisted with management of the Smart911 implementation and use
• Established and oversees employee recognition program
• Oversaw FOIA requests, managed high profile and/or internal investigation requests.