Michelle Garcia
Peoria,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Bakery Market Manager (Lead)
Panera Bread
09.2018 - 12.2023
- Directed work of 100+ bakers at 29 locations across the Phoenix area.
- Led team training initiatives to improve quality and increase revenue generation.
- Cultivated a high-performance culture within the team through motivational leadership techniques and ongoing skill development opportunities.
- Collaborated with other departments to ensure alignment of overall company goals with individual market objectives.
- Coached and promoted high-achieving bakers and trainers to fill leadership positions with qualified staff and boost company growth.
- Compiled and analyzed data to determine approaches to improve sales and performance. Played an active role in planning for holidays and other events that produced atypical sales.
- Ensured personal and food safety measures were adhered to.
- Effectively communicated with employees and customers in both English and Spanish.
Market Training Manager and Internal Pro-Team Lead
Panera Bread
04.2015 - 08.2018
- Developed comprehensive training materials for new hires, resulting in faster onboarding and increased productivity.
- Established clear performance metrics for all market training initiatives, enabling data-driven decision-making processes.
- Enhanced trainee retention rates by providing ongoing support and mentorship throughout the learning process.
- Liaised with cross-functional teams to ensure consistent messaging and alignment between company initiatives and training content.
- Implemented a continuous improvement approach to market training management, consistently identifying areas for enhancement and growth.
- Prepared for and facilitated interactive workshops for employees, leading to improved skills development and knowledge retention.
- Conducted regular assessments of trainees'' progress, providing constructive feedback and guidance as needed to foster success.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Communicated all learning and performance objectives, schedules, and training assessments to cafe and district management.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Cafe Manager (Assistant Manager, General Manager)
Panera Bread
03.2006 - 04.2015
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Handled business administration functions such as payroll, cash register counting, and food/supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
Retail Team Member, Baker, Training Coordinator
Panera Bread
07.2003 - 03.2006
- Upheld high standards of cleanliness throughout the entire cafe, contributing to an inviting atmosphere for both shoppers and employees.
- Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and back of house knowledge.
- Provided personalized dining experience to customers through active listening and tailored recommendations based on their needs.
- Enhanced team productivity by assisting in training new hires on store policies, procedures, and best practices.
- Contributed to increased sales through effective upselling techniques and product knowledge sharing with customers.
- Built customer loyalty and retention by delivering excellent customer experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Produced consistently high-quality baked goods for customers.
- Trained and supervised new employees on bakery operations and procedures. Traveled to new locations both locally and out of state to support cafe openings.
Salesperson
#1 Furniture Company
07.2001 - 06.2003
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
Bachelor of Arts - English, Applied Linguistics
Ashford University
Clinton, IA2014
Skills
- New product launch
- Schedule Coordination
- Performance reporting
- Customer Service
- Relationship Building
- Sales process
- Decision-Making
- Rapport and relationship building
- Operations Management
- Promotional planning
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Bakery Market Manager (Lead)
Panera Bread
09.2018 - 12.2023
Market Training Manager and Internal Pro-Team Lead
Panera Bread
04.2015 - 08.2018
Cafe Manager (Assistant Manager, General Manager)
Panera Bread
03.2006 - 04.2015
Retail Team Member, Baker, Training Coordinator
Panera Bread
07.2003 - 03.2006
Salesperson
#1 Furniture Company
07.2001 - 06.2003
Bachelor of Arts - English, Applied Linguistics
Ashford University