Michelle Garcia
Florida
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Bilingual Agent
Progressive Casualty Insurance
10.2020 - Current
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained advanced knowledge of client products and services and tracked, documented and retrieved information in call tracking database.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Assistant Manager
Marshalls Department Store
09.2018 - 04.2020
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Improved operations by working with team members and customers to find workable solutions.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
Assistant Hardware Manager
Menards
03.2014 - 05.2018
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Coordinated primary staff and physician schedules to guarantee optimum duty coverage.
Education
High School Diploma -
Bogan J Highschool
06.2013
Skills
- Cultural Awareness
- Read , write , speak Spanish fluently
- Verbal Communication
- Social Perceptiveness
- Certified and licensed to sell auto, motorcycle, RV/TT, and boat insurance
Timeline
Bilingual Agent
Progressive Casualty Insurance
10.2020 - Current
Assistant Manager
Marshalls Department Store
09.2018 - 04.2020
Assistant Hardware Manager
Menards
03.2014 - 05.2018
High School Diploma -
Bogan J Highschool