MIchelle Garcia
Ogden,UT
Summary
This position works with the companies customer experience team to provide world-class service for warranty and incident related
tickets. As a administrator I actively engaged in evaluating and processing warranties, managing turnaround time, and working
with engineers and senior managers to improve process and products.
Overview
7
7
years of professional experience
Work History
Supervisor/Warranty Administrator/WheelBuilder
Amer Sports
Ogden, UT
12.2016 - 04.2024
- Offering guidance to dealers, consumers, partners and international distributors by effectively communicating via email and telephone.
- Efficiently handled the reception, processing, coding, and tracking of wheels returned for warranty or service.
- Assessing product problems and suggested appropriate solutions.
- Ensuring the accuracy of sales orders by diligently managing their progress through to fulfillment.
- Facilitating effective communication between Consumer Experience, Dealer Services, and other internal personnel in order to address concerns.
- Verifying build orders for parts and serial numbers, then assemble wheel, hub and spokes per engineering and customer specifications and operating procedures.
- Monitoring and processing parts for quality control.
- Ensuring all records are captured correctly by communicating with other departments and employees
Education
High School Diploma -
Ben Lomond High School
Ogden, UT05-2003
Skills
- Possess strong communication skills, both written and oral, as well as the ability to communicate professionally and
effectively across the department, within the organization, with customers and other external parties
- Self-motivated and able to work independently and efficiently with general instruction and limited supervision to prioritize and manage expectations
- Adaptable and capable of multi-tasking, problem solving, and thriving in a busy environment individually or in a team
- Desired competencies include time management, organization, detail oriented, adaptability and reliability
- Possessing excellent attention to detail, accuracy and completeness
- Ability to learn new technologies, maintaining the pace of work and communicate effectively with others
Timeline
Supervisor/Warranty Administrator/WheelBuilder
Amer Sports
12.2016 - 04.2024
High School Diploma -
Ben Lomond High School
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