Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Garcia

Pembroke Pines,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. With a talent for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Assistant Store Manager

Kiehl’s Since 1851
12.2018 - Current
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success and goal.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Set effective store schedules based peak hours, service requirements, and employee availability.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Identified areas in need of improvement and implemented solutions.
  • Developed comprehensive job aids and resources for employees to reference post-training, enhancing knowledge retention over time.
  • Facilitated open communication between management and staff during change initiatives, easing transitions and minimizing disruptions.
  • Implemented a mentorship program, pairing experienced staff members with new hires for personalized guidance and support.
  • Fostered a culture of continuous learning within the organization by promoting professional development opportunities.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Monitored progress of new hires throughout the onboarding process, providing feedback and guidance as necessary.
  • Served as a resource for managers seeking advice or assistance with their department''s unique onboarding needs.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
  • Developed and maintained courteous and effective working relationships.
  • Worked flexible hours across night, weekend and holiday shifts.

Store Manager

Kiehl's Since 1851
07.2022 - 05.2023
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
  • Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
  • Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
  • Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Onboarded new employees with training and new hire documentation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Impulse Business Manager /Beauty Advisor

Macys
06.2015 - 12.2018
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Maintained counter and display areas for cleanliness and organization.
  • Trained new staff in product knowledge and customer service protocols.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Protected store assets and inventory via loss prevention procedures.
  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Managed and motivated employees to be productive and engaged in work.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Boosted sales through effective product demonstrations and in-depth knowledge of cosmetic trends.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
  • Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
  • Attended trainings and workshops to learn about new products and then shared this information with customers.
  • Promoted cross-selling initiatives and educated staff on the importance of add-on sales, resulting in higher average transaction values.

Fragrance / Edge Beauty Business Manager

Dillard's
10.2011 - 06.2015
  • Built relationships with customers and community to establish long-term business growth.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

Education

Some College -

Broward College
Davie, FL
08.2014

Diploma -

Charles W Flanagan High School
Pembroke Pines, FL
05.2009

Skills

  • Customer Service
  • Team Leadership
  • Goals and Performance
  • Mathematical Calculation and Reasoning
  • Leadership Skills
  • Coaching and Development
  • Business Operations Expertise
  • Operational Management
  • Exceptional Communicator
  • Flexible and Adaptable
  • Active Listening

Timeline

Store Manager

Kiehl's Since 1851
07.2022 - 05.2023

Assistant Store Manager

Kiehl’s Since 1851
12.2018 - Current

Impulse Business Manager /Beauty Advisor

Macys
06.2015 - 12.2018

Fragrance / Edge Beauty Business Manager

Dillard's
10.2011 - 06.2015

Some College -

Broward College

Diploma -

Charles W Flanagan High School

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Michelle Garcia