Michelle Garcia
Houston,TX
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in-patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant/Office Manager/Allergy Technician
Tx Lung and Sleep
10.2023 - Current
- Administered patient assessments and recorded vital signs to ensure accurate medical documentation.
- Assisted in scheduling patient appointments, optimizing workflow efficiency within clinic operations.
- Managed electronic health records using EHR systems, ensuring compliance with privacy regulations.
- Collaborated with healthcare teams to develop patient care plans, enhancing overall treatment effectiveness.
- Call/Confirm and schedule pts.
- Triage pts perform allergy test and mix Allergy Immunotherapy for pts. Order and complete all duties for biologic's injections.
- Order and complete all duties for all biologics injections.
- Assist Dr. in translating
- Answer all calls for RX and medical questions.
- Conducted patient education sessions on health maintenance, fostering better heal
- Streamlined inventory management for medical supplies, reducing waste and improving resource availability.
- Led initiatives to improve patient satisfaction scores through enhanced communication strategies and follow-up processes.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Assisitant/Allergy Technician
US Allergy
08.2020 - 10.2023
- Coordinated patient scheduling and follow-up appointments to enhance clinic efficiency.
- Assisted in allergy testing procedures, ensuring patient comfort and adherence to protocols.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Educated patients on treatment plans and medication administration for improved health outcomes.
- Led initiatives to enhance patient satisfaction through feedback collection and response strategies.
- Implemented process improvements that streamlined workflow, reducing patient wait times significantly.
- Trained new staff on operational procedures and best practices for patient care delivery.
Medical Assistant
St Elizabeth Family and Urgent Care
10.2018 - 08.2020
- Responsibilities include: triage all pts for Urgent and Family practice. Perform all allergy testing and immunotherapy for pts. Blood draw, injections, obtain all vitals and medical history. Assist provider with procedures.
Clinical Account Manager
Health Point Medical Resources
05.2016 - 06.2017
- Delivery of healthcare to patients, clinical acct. management. Work productively and efficiently in a timely manner. Conduct pre-visit planning by advance client contact. Call pts. for examination and treatment. Triage and respond to pt. communications within practice policy. Explain to pt. overall testing and results. Prepare rx for signature. Assist scheduling f/u appts. Prepare order for all supplies, handles all bank deposits. Handled all reconciliation with all 14 clinics.
Medical Assistant
RediClinic
04.2015 - 10.2016
- Front Desk duties, open/close clinic. nightly bank deposit, answer phones, schedule pts. Back office duties-triage, obtain medical history, administer injections/vaccines, order all office supplies, assist clinician.
Asst. Practice Manager
SonoBello
05.2015 - 05.2016
- Oversee all day to day operations of clinic, bank deposits, payroll, marketing, sales.
Patient Service Coordinator/Medical Assistant
Lifestyle Lift
11.2013 - 03.2015
- Day to day responsibilities include: (Front Desk) answering high volume phone calls, schedule and reschedule all appointments, daily bank deposits, securing payments from patients, medical clearances, ordering all office supplies.
- (Surgical Center) Responsible for all MTD (meet the doctor) appts., suture removal, sterilizing instruments for surgery, follow up appointments for after care patients, taking before and after pictures.
- Accomplishments: Consistently ranked as top producer company wide in selling after market products including skin care line
- Skills Used- Microsoft Outlook, Excel
- People skills - Highly skilled in conflict resolution
- Clinical Skills - Highly proficient in all areas
Medical Assistant/Vaccine Coordinator
Houston Pediatric Clinic
05.2012 - 05.2013
- Check patients In & Out, document vital signs, work with ECW administer immunizations, Imm Trac, order monthly supplies, electronic monthly vaccine report, administer medication, administer injections, blood draw, bandaging, EKG, Spirometry Test.
Medical Assistant
Clark Medical Group/ PCP for Life
07.2009 - 05.2012
- Check-In Patients, measured and documented vital signs, work with EMR, ECW, immunization's, ImmTrac, EKG's, assist doctor in surgical procedures, blood draw
Medical Assistant
Dr. Alan D. Rosen
10.2008 - 06.2009
- Measured and documented vital signs, charted patient medical histories, set up exam rooms for OB/GYN procedures, roomed and prepared patient for procedures, aided doctor with minor surgical procedures, cleaned and sterilized rooms and instruments.
Education
High School Diploma -
Marque Learning Center
Houston, TX08.1990
Medical Assistant Program - Medical
Everest Institute
Houston, TX09.2008
Skills
- Conflict management
- Pediatrics
- Microsoft office (6 years)
- Outlook (7 years)
- ICD-10
- Account management
- Records management
- Customer service
- Medical terminology
- Patient Care (10 years)
- EMR (10 years)
- Medical records
- Marketing (2 years)
- Sales
- Medical Billing
- Healthcare Management
- Medical Records
- Computer literate, including Microsoft Office and Excel EMR symtems : ECW and ATHENA (10 years)
- Anatomy Knowledge
- Account reconciliation
- EMR systems
- Management (2 years)
- Marketing
- Vital Signs (10 years)
- Google Suite
- Typing
- Injections (10 years)
- CPT Coding
- Medical Office Experience
- ICD-9
- Medical Scheduling
- Anatomy knowledge
- Vital signs
- Practice Management
- Insurance Verification
- Cpr (10 years)
Certification
- CPR Certification
- EMT-B
- First Aid Certification
- ACLS Certification
- AED Certification
- RMA
- BLS Certification
Additional Information
- Professional Skills and Knowledge
- PDR
- Spanish - proficient in reading and writing both
- ICD-9 and CPT Coding
- Medical Terminology Bookkeeping
- Medical Claims Processing Insurance Verification
- Transcription Insurance Forms
- Data Entry/Typing 35 wpm Filing/Copying
- Appointment Scheduling Record Management
- Telephone Etiquette Excel
- Clinical Skills
- EKG and Venipuncture Dosage Calculations
- Mounting Visual Activity Test Autoclaving
- Ear Irrigation Peak Flow Testing Capillary Testing
- Bandaging Injections Suture Removal
- Vaccines Adult/Pediatric Vitals Prescription Refills
- UA Testing Exam Tray Setup First Aid
Languages
Spanish
Timeline
Medical Assistant/Office Manager/Allergy Technician
Tx Lung and Sleep
10.2023 - Current
Medical Assisitant/Allergy Technician
US Allergy
08.2020 - 10.2023
Medical Assistant
St Elizabeth Family and Urgent Care
10.2018 - 08.2020
Clinical Account Manager
Health Point Medical Resources
05.2016 - 06.2017
Asst. Practice Manager
SonoBello
05.2015 - 05.2016
Medical Assistant
RediClinic
04.2015 - 10.2016
Patient Service Coordinator/Medical Assistant
Lifestyle Lift
11.2013 - 03.2015
Medical Assistant/Vaccine Coordinator
Houston Pediatric Clinic
05.2012 - 05.2013
Medical Assistant
Clark Medical Group/ PCP for Life
07.2009 - 05.2012
Medical Assistant
Dr. Alan D. Rosen
10.2008 - 06.2009
High School Diploma -
Marque Learning Center
Medical Assistant Program - Medical
Everest Institute
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