Michelle Garcia
Roebling,New Jersey
Summary
Detail-oriented professional with over 10 years of experience supporting business operations, managing customer and account data, maintaining accurate records, and tracking performance metrics in a fast-paced environment. Experienced in reviewing and documenting information, identifying and resolving issues, training employees, and collaborating across teams to improve processes and operational efficiency. Known for strong organizational skills, attention to detail, and the ability to manage multiple priorities while meeting deadlines. A quick learner who adapts easily to new systems, technology, and business processes, with experience using Excel, Outlook, Teams, and other digital tools.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
T-Mobile
01.2015 - Current
- Manage customer account information while ensuring data accuracy across multiple systems and databases.
- Review, document, and update customer records in accordance with company policies and procedures.
- Track performance metrics and maintain detailed documentation to support operational goals and customer satisfaction standards.
- Research, troubleshoot, and resolve account, billing, service, and technical issues through careful analysis and problem-solving.
- Train and support new employees on company systems, operational procedures, and customer service best practices.
- Assist with inventory management, audits, and operational tasks requiring accuracy, organization, and attention to detail.
- Collaborate with team members, leadership, and cross-functional partners to improve processes and enhance overall business performance.
- Prioritize multiple projects and responsibilities while consistently meeting deadlines and performance expectations.
- Create and maintain process documentation and training materials to support consistent execution of company procedures.
- Quickly adapt to new systems, tools, and business processes while maintaining productivity and accuracy.
Education
Bachelor of Science - Criminal Justice
American InterContinental University
Skills
- Data Analysis & Reporting
- Data Entry & Data Accuracy
- Microsoft Excel
- Documentation & Record Management
- Performance Metrics Tracking
- Quality Assurance
- Process Improvement
- Problem Solving
- Cross-Functional Collaboration
- Employee Training & Onboarding
- Inventory Management & Audits
- Research & Troubleshooting
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Timeline
Customer Service Representative
T-Mobile
01.2015 - Current
Bachelor of Science - Criminal Justice
American InterContinental University