Michelle Garcia-Leonardo
Chicago,IL
Summary
Compassionate Phlebotomist known for maintaining high productivity levels and efficiently completing tasks. Specialize in venipuncture, specimen collection, and patient communication, ensuring comfort and clarity during procedures. Excel in time management, adaptability, and empathy, skills that enhance patient experience and streamline laboratory operations.
Overview
9
9
years of professional experience
Work History
Phlebotomist
UChicago/ Advent Health
Hinsdale, IL
08.2023 - Current
- Perform venipuncture lab collections in a very busy outpatient lab
- Built rapport with patients to minimize any discomfort
- Followed all guidelines and protocols in place while collecting and handling blood samples; placing samples in centrifuge, separating plasma/serum for proper storage, packaged specimens for outside testing
- Answered incoming calls to schedule lab appointments
- Patient registration & appointment check in for lab collections
- Worked in collaboration with physicians and support staff in all departments
- Assisted with supply inventory and ensured that lab was always stocked
- Oncology patients
Phlebotomist
Northwestern Memorial Hospital
Chicago, IL
02.2022 - 08.2023
- Perform venipuncture and capillary lab collections for various departments including; Internal medicine, OBGYN and Oncology
- Collected urine and stool samples
- Prepared specimens for send out kits and coordinated courier pick up
- Prepared exam rooms to perform EKG on patients
- Communicated effectively with physicians and nurses daily to obtain lab orders
Phlebotomist/ Central Processor
Saint Anthony Hospital
Chicago, IL
11.2019 - 02.2022
- Perform venipuncture and capillary lab collections on patients of all ages
- Properly handled specimens after collections by placing in centrifuge
- Perform heel sticks on newborns to collect labs and PKUs
- Collected urine, stool, sputum specimens and nasopharyngeal specimens for COVID-19 testing
- I answered telephone inquiries from patients and different departments
- Handled central laboratory receiving and send outs
- Distribute specimens to their pertaining department (CHEM, HEM, BB)
Payroll Administrator
Industrial Fence, Inc.
Chicago, IL
09.2017 - 10.2019
- Assisted with meetings and presentations within the company.
- Maintained and scheduled complex calendars.
- Researched payroll errors.
- Processed payments for federal, state taxes, Social Security, Medicare, and various employees.
deductions, annuity contributions, and retirement plan withholdings. - Oversaw day-to-day processing of payroll for 80 employees.
- Review timesheets and computing pay in accordance with FLSA.
- Created monthly union reports, EEOs, andTax reports.
- Performed quarterly tax reports.
- Performed yearly W2.
Bank Teller
Guaranty Bank
Chicago, IL
06.2016 - 08.2017
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Opened new checking, savings and lines of credit for customer accounts.
- Reconciled cash and checks against computer records at end of shift.
Education
CNA and Phlebotomy Certified -
Malcom x College
01.2019
High School Diploma -
Infinity, Math, Science & Technology
01.2015
Skills
- Reliable
- Cash counting
- Hospitality and accommodation
- Conflict resolution techniques
- Administrative background
- 5 years working in Health care
- Computer Savvy
- Patient support
- Health education
- Drawer balancing
- Spanish speaking
- New hire processing
- Check processing
- Expense reimbursements
- Calculating deductions
- Resolving payroll problems
- Reporting
- HR support
- Data review
- Payroll auditing
References
- Brigette Reyes - Guaranty Bank co-worker : 312-758-0804
- Alexis Gomez -North Western - co worker: 708-262-1552
- Rosemary UChicago/Advent Health - co worker: 773-744-8359
Languages
Spanish
Professional
Timeline
Phlebotomist
UChicago/ Advent Health
08.2023 - Current
Phlebotomist
Northwestern Memorial Hospital
02.2022 - 08.2023
Phlebotomist/ Central Processor
Saint Anthony Hospital
11.2019 - 02.2022
Payroll Administrator
Industrial Fence, Inc.
09.2017 - 10.2019
Bank Teller
Guaranty Bank
06.2016 - 08.2017
CNA and Phlebotomy Certified -
Malcom x College
High School Diploma -
Infinity, Math, Science & Technology
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