Michelle Garibay
Dallas,Tx
Summary
Results-driven customer service professional with experience at TIAA as a Financial Services Consultant, providing exceptional client support, navigating complex financial processes, and delivering accurate, empathetic service. Knowledgeable in retirement and financial services with a strong commitment to helping clients understand their options and resolve issues efficiently. Brings a proven ability to communicate clearly, build trust, and handle sensitive information with professionalism. Previous experience as a restaurant server further strengthened relationship-building, multitasking, and problem-solving skills in fast-paced, customer-focused environments. Eager to leverage my financial services expertise and dedication to client care in a Beneficiary Services role at TIAA.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Financial Consultant
TIAA
Dallas Texas
10.2025 - Current
- Collaborated with cross-functional teams to enhance service offerings and streamline processes.
- Collaborated with clients to identify financial goals and create actionable plans.
- Collaborated with team members to develop strategies for optimizing client portfolios and managing risk.
- Collaborated with cross-functional teams to ensure compliance with regulatory requirements and industry standards.
- Managed client relationships, ensuring satisfaction through regular communication and proactive problemsolving.
Bayhost
TopGolf
Dallas Texas
10.2024 - 10.2025
- Greeted and assisted guests to ensure positive experiences at venue entrances.
- Collaborated with team members to maintain cleanliness and organization of designated areas.
- Provided information on venue policies and activities to enhance guest engagement.
- Assisted in training new staff on operational procedures and guest service standards.
- Answered guest questions with responses about menu, promotions and specials.
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
Restaurant Manager
El Taquito
Los Angeles
08.2020 - 08.2024
- Implemented quality assurance measures to uphold food safety standards and compliance regulations.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Education
High School Diploma -
Esteban Torres’s High School
Los Angeles, CA06.2020
Skills
- Client relations
- Analytical thinking
- Problem-solving
- Time management
- Attention to detail
- Verbal and written communication
- Conflict resolution
Certification
SIE,
SERIES 6,
SERIES 63,
LIFE AND HEALTH INSURANCE LICENSE
Timeline
Financial Consultant
TIAA
10.2025 - Current
Bayhost
TopGolf
10.2024 - 10.2025
Restaurant Manager
El Taquito
08.2020 - 08.2024
High School Diploma -
Esteban Torres’s High School