MICHELLE GARLAND
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Pharma Support Services Specialist
Option Care Health
06.2019 - Current
- Established and nurtured proactive professional relationships with various stakeholders, including account managers, Patient Access Liaisons, internal nursing, and pharmacy teams, primarily through email, fax, and telephone communication. This was done in order to effectively oversee the management of three infusion drugs manufactured by Amgen, Inc.
- Monitored and managed the status of referral progress for over 60 plus patients daily, including acknowledgement, prior authorization submission, financial assistance, dispensing, and nursing scheduling.
- Maintained ongoing correspondence with Patient Liaisons and Case Managers to ensure timely updates on patient referral status using email, as well as a weekly Excel spreadsheet.
- Expedited Bridge Dose and Patient Assistance Program, and Med Urgent request between Amgen Case Managers, PALS, and Directors of Pharmacy to rapidly schedule patients for infusion services.
- Interpreted pharmacy billing and prior authorizations timeframe for patients and PALS, ensuring accurate responses to their inquiries.
- Advocate for patients' referrals pending over 21 days by escalating challenges to Option Care Health upper leadership and Sales Teams.
Certified Pharmacy Technician
Giant Pharmacy
Reisterstown, MD
08.2002 - Current
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Verified accuracy of patient information on prescription orders.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Resolved customer complaints regarding product quality or quantity issues.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Ensured accurate billing information was included on prescription orders prior to processing them.
Clinical Pharmacy Technician
Johns Hopkins Hospital
Baltimore, MD
08.2015 - 12.2018
- Provided technical assistance to pharmacists during the preparation of sterile products using aseptic technique.
- Prepared unit dose medications by counting, pouring, labeling, and packaging medications in accordance with established procedures.
- Compounded non-sterile preparations under pharmacist supervision.
- Restocked shelves with medication supplies after verifying expiration dates.
- Organized work area according to safety protocols for handling hazardous materials.
Education
Bachelor of General Studies -
University of Maryland Global Campus
12.2024
CAPM -
Certified Associate in Project Management
09.2024
Certification
Certified Scrum Master (CSM), 1716713
Certified Pharmacy Technician (CPhT)-10093173
Technicalsummary
- EnterpriseRX
- Epic
- Pyxis
- Microsoft Office Suite
- Microsoft Teams
- Microsoft Access
References
References available upon request.
Timeline
Pharma Support Services Specialist
Option Care Health
06.2019 - Current
Clinical Pharmacy Technician
Johns Hopkins Hospital
08.2015 - 12.2018
Certified Pharmacy Technician
Giant Pharmacy
08.2002 - Current
Bachelor of General Studies -
University of Maryland Global Campus
CAPM -
Certified Associate in Project Management