Michelle Garnica
Houston,TX
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Efficient Call Receptionist recognized for high productivity levels and ability to complete tasks swiftly. Possess specialized skills in customer service, call handling, and data entry, ensuring smooth communication channels. Excel in active listening, problem-solving, and adaptability, which facilitate outstanding service delivery and client satisfaction. Committed to leveraging soft skills to enhance team dynamics and operational efficiency.
Overview
4
4
years of professional experience
Work History
Flooring Sales Specialist
Home Depot
Houston, TX
04.2024 - Current
- Driving sales, leads, measures and credits while maintaining daily task in the department.
- Top specialist in the store in all metrics.
- Specialist of the month in the region.
- Assisted in appliances sales.
- Greeted customers to determine wants or needs.
- Provided excellent customer service in order to ensure satisfaction with completed projects.
- Resolved customer complaints promptly and efficiently when they arise.
- Placed special orders or called other stores to find desired items.
- Maintained schedule of appointments and conducted reminder calls to ensure of closing a sale.
- Attended training sessions regularly in order to stay up-to-date on industry trends and techniques.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided accurate information about products, prices and services.
- Increased purchase amounts by cross-selling with similar products.
- Tracked sales performance metrics to identify trends in the market place.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Developed trusting relationships with customers by making personal connections.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
Credit Repair Specialist
Exclusive Furniture
Missouri City, TX
06.2021 - 04.2024
- Started as a receptionist.
- Performed data entry tasks into various computer systems accurately and promptly.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Promoted to the Repair Credits department within 6 month at the corporate office.
- Brought 35k+ in credit back to the company in one single month
- Evaluated damaged items for credit back from venders.
- Evaluated in-home damaged items from venders.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained detailed records of all interactions with vendors. including notes about conversations and agreements reached.
- Generated monthly progress reports for HR outlining improvements made over time.
- Assisted HR by maintaining confidential records and files using paper filing systems as well as electronic databases.
- Negotiated collective bargaining agreements on behalf of the company.
- Promoted within 2-3 months to remote.
Education
High School Diploma -
Pasadena Memorial
Pasadena, TX05-2022
Skills
- Customer service
- Customer assistance
- Product knowledge
- Meeting sales goals
- Creative thinking
- Building customer loyalty
- Strong communication and interpersonal skills
- Product and service sales
- Conflict resolution
- Time management
- Data entry
- Organizational skills
- Active listening
Accomplishments
- Promoted to remote
- 35k+ in credit back in one single month
- Top specialist in all metrics for 8 consecutive months
- Specialist of the month in the region
Timeline
Flooring Sales Specialist
Home Depot
04.2024 - Current
Credit Repair Specialist
Exclusive Furniture
06.2021 - 04.2024
High School Diploma -
Pasadena Memorial
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