Michelle Garnica
Houston,TX
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Efficient Call Receptionist recognized for high productivity levels and ability to complete tasks swiftly. Possess specialized skills in customer service, call handling, and data entry, ensuring smooth communication channels. Excel in customer advocacy, problem-solving, and adaptability, which facilitate outstanding service delivery and client satisfaction.
Overview
4
4
years of professional experience
Work History
Flooring Sales Specialist
Home Depot
04.2024 - Current
- Driving sales, leads, measures and credits while maintaining daily task in the department.
- Provided excellent customer service in order to ensure satisfaction with completed projects.
- Resolved customer complaints promptly and efficiently when they arise.
- Placed special orders or called other stores to find desired items.
- Maintained schedule of appointments and conducted reminder calls to ensure of closing a sale.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided accurate information about products, prices and services.
- Increased purchase amounts by cross-selling with similar products.
- Tracked sales performance metrics to identify trends in the market place.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Developed trusting relationships with customers by making personal connections.
- Recognized by management for providing exceptional customer service.
- Ranked top specialist in the store in all metrics.
- 8 Time Sales Specialist of the month in the region.
Credit Specialist
Exclusive Furniture
06.2023 - 04.2024
- Promoted to a corporate position from customer service.
- Performed data entry tasks into various computer systems accurately and promptly.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Promoted to the Repair Credits department within 6 month at the corporate office.
- Brought 35k+ in credit back to the company in one single month
- Evaluated damaged items for credit back from venders.
- Evaluated in-home damaged items from venders.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained detailed records of all interactions with vendors. including notes about conversations and agreements reached.
- Generated monthly progress reports for HR outlining improvements made over time.
- Assisted HR by maintaining confidential records and files using paper filing systems as well as electronic databases.
- Negotiated collective bargaining agreements on behalf of the company.
Customer Service Representative
Exclusive Furniture
06.2021 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled diverse needs for clients in-person, by phone or through email.
- Displayed professional standards at reception desk to impress visitors.
- Maintained a high customer satisfaction rate while handling an influx of calls and emails.
- Obtained and processed payments from clients for products and services.
- Greeted customers, answered general questions and directed to appropriate locations.
- Developed reports and documents with Microsoft Excel by taking dictation and transcribing meeting notes.
- Approved and qualified applications for financing, closed sales contracts while complying with state laws.
- Demonstrated strong communication skills in interactions with diverse customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Pasadena Memorial
Skills
- Time Management
- Problem solving
- Customer service
- Product knowledge
- Strong communication and interpersonal skills
- Product and service sales
- Conflict resolution
- Time management
- Data entry
- Organizational skills
- Active listening
Accomplishments
- 8 Time Sales Specialist of the month in the region.
- 35k+ in credit back in a single month.
- Top specialist in all metrics for 8 consecutive months.
- Promoted to lead customer service agent within a year.
Timeline
Flooring Sales Specialist
Home Depot
04.2024 - Current
Credit Specialist
Exclusive Furniture
06.2023 - 04.2024
Customer Service Representative
Exclusive Furniture
06.2021 - 06.2023
High School Diploma -
Pasadena Memorial