Michelle Garrett
Dobbins,CA
Summary
Dynamic Operations Manager with a proven track record at FedEx Ground, excelling in team leadership and operational efficiency. Skilled in staff training and performance monitoring, I successfully enhanced onboarding processes and improved package sorting accuracy, driving continuous improvements and fostering a motivated workforce.
Overview
8
8
years of professional experience
Work History
Operations Manager
Fedex Ground
11.2018 - 12.2025
- Oversaw daily operations to ensure timely package delivery and optimal resource allocation.
- Streamlined workflows by implementing process improvements, increasing overall efficiency in sorting and distribution.
- Managed cross-functional teams to enhance communication and collaboration across operational units.
- Developed training programs for new employees to ensure adherence to safety protocols and operational standards.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions effectively.
- Mentored junior staff, fostering a culture of continuous improvement and professional development within the team.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Package Handler Trainer
FedEx Ground
10.2017 - 11.2018
- Trained new package handlers on safety protocols and operational procedures.
- Demonstrated efficient handling techniques to improve package sorting accuracy.
- Conducted hands-on training sessions focusing on equipment operation and maintenance.
- Assisted in developing training materials to enhance onboarding processes.
- Monitored performance of trainees, providing constructive feedback for improvement.
Package Handler
Fedex Auto Transport
07.2017 - 11.2017
- Operated material handling equipment to ensure efficient package movement.
- Sorted and organized packages based on delivery routes.
- Maintained safety protocols while loading and unloading shipments.
- Collaborated with team members to optimize workflow and efficiency.
Education
High School Diploma - Basic
Marysville Highschool
Marysville, CA06.1991
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Management
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Goal setting
- Workflow optimization
- Strategic planning
- Performance management
- Workforce management
- Continuous improvements
- Delegation
- Work flow planning
Timeline
Operations Manager
Fedex Ground
11.2018 - 12.2025
Package Handler Trainer
FedEx Ground
10.2017 - 11.2018
Package Handler
Fedex Auto Transport
07.2017 - 11.2017
High School Diploma - Basic
Marysville Highschool