Michelle Garth
Clive,IA
Summary
Friendly and detail-oriented Patient Service Representative with 4 years experience in healthcare settings. Skilled in managing front desk operations, verifying insurance, scheduling patient appointments, and maintaining HIPPA compliance. Adept at providing compassionate and organized environment for patients, staff, and healthcare providers.
Proven ability to thrive in fast-paced, high volume practices.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Mercy One ENT
Clive, IA
09.2021 - 09.2025
- Assisted patients with appointment scheduling and insurance verification.
- Managed patient inquiries and provided information about services offered.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with medical staff to facilitate effective communication regarding patient needs.
- Trained new team members on office procedures and customer service protocols.
- Ensured compliance with health regulations and maintained a clean, organized workspace.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Communicated financial obligations to patients and collected fees at time of service.
Guest Service Representative
Hampton Inn By Hilton
West Des Moines, Iowa
11.2019 - 09.2021
- Assisted guests with check-in and check-out procedures efficiently.
- Addressed guest inquiries and resolved complaints promptly and professionally.
- Managed reservations using property management software effectively.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Provided information about local attractions and services to enhance guest experience.
- Maintained lobby cleanliness and organized front desk materials consistently.
- Trained new staff on company policies and customer service standards thoroughly.
- Collaborated with team members to improve service delivery and operational efficiency.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Education
High School Diploma -
Cooper City High School
Cooper City, FL06-1986
Skills
- EMR Systems - EPIC, AEHR, PPMS & Phreesia
- Front Desk Office & Administration
- Multi-line Phone Systems
- Self-Directed
- Multitasking Abilities
- Customer relations
- First Aid/CPR
Affiliations
- I enjoy hanging out with my three grown girls. (They're my world)
- I am active at my church.
- I enjoy hiking when the weather is nice.
Timeline
Patient Service Representative
Mercy One ENT
09.2021 - 09.2025
Guest Service Representative
Hampton Inn By Hilton
11.2019 - 09.2021
High School Diploma -
Cooper City High School