MICHELLE GARZA

• Developed strong relationships with customers by providing personalized assistance and support.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Conducted market research to identify potential customers and their needs.

• Reporting directly to the owners, providing executive support in a one-on-one working relationship
• Coordinating all internal and external matters pertaining to the office
• The ability to work independently on projects from conception to completion and work under pressure at times to handle a variety of activities with confidentiality and discretion
• Plan, coordinate and ensure owner’s schedule is followed and respected.

• Experience with scheduling and overseeing all phases of residential remodeling projects to ensure completion within budget and time constraints
• Professional communicator with the ability to put others at ease, quickly building relationships based on mutual trust and benefit
• Capable of managing multiple projects at a given time
• Communicated progress memos with investor and contractors to monitor and coordinate projects.

• Manage customer service personnel to foster a cohesive work environment, improve related business education, and understanding of systems
• Ensure that all customer’s are handled in compliance with global and internal policies
• Ensure that all responsible parties timely, efficiently, and effectively handle all customer complaints
• Evaluate, redevelop, and train on accepted processes to ensure efficiency and department excellence, striving to be “Best in Class”

• Conducted analysis to address equipment shortage which led to a smooth operation
• Managed Senior Director and manager's calendar; checked voicemails and handled all expense reports
• Conduct research to prepare, gather and proof briefing materials
• Developed and maintained statistical data and prepared reports pertaining to financial, operations, performance
• Planned and timed self internal audits to ensure each CAL station has the proper GSE allocation that matches HQ documentation
• Managed scheduling of conference calls, conference room and special departmental functions.

• Assisting passengers with their travel plans, helping agents with their difficulties assisting the passenger, data entry for flight schedules and providing exceptional customer service
• Offering solid selling and customer service techniques to agents
• Proven ability to reach and maintain company goals.

Relief Supervisor/Relief Trainer

• Monitored employee productivity to provide constructive feedback and coaching.
• Complied with company policies, objectives and communication goals.
• Provided ongoing training to address staff needs.
• Reviewed completed work to verify consistency, quality and conformance.
• Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.