Michelle Gassaway
Hammond,IN
Summary
I am an experienced results driven leader with expertise in customer service, resolve conflicts and build strong relationships, and developing high performing team members. I have the ability to drive sales growth, build team moral, and build trust with customers to promote satisfaction and maintain long term loyalty. I have a positive attitude and passion for providing high-quality advice and guidance to clients bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. With my experience, dedication, and hard work I will be a great asset to your company.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Nelnet Government Servicing
01.2022 - 07.2023
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Manager
TGI Fridays
02.2015 - 04.2020
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Manager
Buffalo Wild Wings
02.2014 - 02.2015
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Carefully interviewed, selected, trained, and supervised staff.
Education
Medical Billing And Coding Certificate -
Purdue University Global
Online11.2024
Skills
- Scheduling
- Paperwork Processing
- Complaint Resolution
- Data Entry
- Staff Training
- Computer Proficiency
- Team Development
- Medical Terminology Knowledge
Timeline
Customer Service Representative
Nelnet Government Servicing
01.2022 - 07.2023
Manager
TGI Fridays
02.2015 - 04.2020
Manager
Buffalo Wild Wings
02.2014 - 02.2015
Medical Billing And Coding Certificate -
Purdue University Global
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