Michelle Gayton
Denver,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Store Manager
Batteries Plus
NE Aurora, CO
01.2024 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Transportation Coordinator
Western Paper
Denver, CO
04.2023 - 01.2024
- Coordinated transportation logistics for multiple shipments across various carriers and modes of transport.
- Prepared documentation such as bills of lading, invoices, customs declarations, insurance certificates.
- Communicated regularly with internal stakeholders including sales teams, operations teams, purchasing teams.
- Monitored daily routes and delivery schedules, tracking dispatches in real-time.
- Communicated with drivers during transit, clearly conveying route updates.
- Coordinated driver loads and managed dispatch tasks.
- Created daily and weekly delivery window reports utilizing transport data.
- Collaborated with other departments to carry out claims process and loss mitigation from accidents.
- Verified and documented breakage and unsalable products, identifying overall trends.
- Organized delivery schedules and provided customers with timely updates.
- Oversaw team scheduling and individual assignments to meet coverage demands.
Dispatcher Office Assistant
Mathiaslockandkey
Denver, CO
02.2022 - 04.2023
- Assisted dispatchers in answering phone calls, emails and other inquiries.
- Created daily logs of dispatched vehicles and personnel.
- Entered data into computer systems to track dispatched items.
- Maintained records of vehicle maintenance schedules and fuel usage.
- Processed invoices for payment from vendors supplying goods or services to the dispatch office.
- Updated driver profiles with current contact information and certifications.
- Scheduled appointments for vehicle inspections, repairs or servicing as needed by dispatchers.
- Performed administrative duties such as photocopying, faxing documents and ordering supplies.
- Handled incoming calls and directed callers to appropriate department or employee.
- Participated in credit and collections activities.
- Monitored office services mailbox for business support needs and requests.
- Received and distributed mail, letters and packages.
- Analyzed data collected from previous trips in order to optimize future routes.
Dispatcher
Presidential Worldwide Transportation
Denver, CO
05.2019 - 10.2021
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Maintained logs of all incoming calls and assigned tasks.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Ensured compliance with safety regulations and company policies.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Tracked changes in computer system to keep records current and accurate.
- Managed daily delivery and work schedules to maximize coverage.
Service Dispatcher
Legacy Air
Denver, CO
10.2017 - 04.2019
- Received incoming calls from customers, assessed their needs and dispatched service technicians accordingly.
- Monitored technician's progress and updated job status in system.
- Created schedules for technicians to ensure efficient use of time.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Advised personnel about accidents, weather conditions or other hazards.
Transportation Dispatcher
MathiaslockandkeySapp Bros
Denver, CO
07.2016 - 08.2017
- Scheduled and dispatched drivers, monitored their daily activities and tracked their progress.
- Monitored driver's hours of service to ensure compliance with federal regulations.
- Received customer orders, communicated them to drivers and coordinated delivery schedules.
- Developed routing plans based on customer requirements, traffic patterns, road conditions and weather reports.
- Generated reports on daily deliveries, shipment status, fuel consumption and driver performance metrics.
- Tracked driver's locations using GPS technology to ensure efficient routes are taken.
- Managed inventory levels by ensuring accurate tracking of incoming and outgoing cargo loads.
- Responded promptly to emergency situations such as breakdowns or accidents involving trucks.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
- Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
- Created schedules and dispatched drivers to various sites in CO, WY, and NE.
Customer Support Specialist
Sunrun
Denver, CO
07.2015 - 06.2016
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Entered commands and observed system functioning to verify correct operations and detect errors.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
- Maintained records of data communication transactions, problems and remedial actions or installation activities.
- Educated customers on special pricing opportunities and company offerings.
- Set up and activated customer accounts.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Roadside Assistance Dispatcher
AAA
Denver, CO
07.2010 - 05.2015
- Responded to emergency calls from customers experiencing vehicle breakdowns or accidents.
- Coordinated with tow truck operators for the efficient transport of vehicles in distress.
- Monitored incoming calls, emails, and texts from customers requiring assistance.
- Provided accurate estimated times of arrival for roadside assistance services.
Custodial Manager
Morning Star Cleaning Services
Denver, CO
03.1996 - 01.2011
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality and conformance.
- Practiced safe work habits and wore protective safety equipment.
- Participated in meetings with senior leadership providing updates on progress made within the custodial department.
Collections Agent
First Revenue Assurance
Denver, CO
02.2006 - 05.2009
- Monitored overdue accounts using automated information systems.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Advised delinquent customers on strategies for debt repayment.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Received payments and posted amounts to customer accounts.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Upheld privacy and security requirements for customer information.
Team Leader
PrimeSource
Colorado Springs, CO
03.2003 - 06.2005
- Networked to build client base and promote products to new and existing clients.
- Documented sales call data in company software.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Broke down objections using friendly, persuasive strategies.
Education
Some College (No Degree) - Medical Specialties
College America - Denver, CO
Denver, COSkills
- Team motivation
- Customer Relations/Communication
- Store Opening and Closing
- Staff Supervision
- Reliable
- Accurate Cash Handling
- Route/Schedule planning expertise
- Daily reports
- Strong leadership
- Fleet dispatching
- Employee time records
- Phone dispatch
- Billing and Invoicing
- File Management
- Data Entry
- Microsoft Office Suite
Timeline
Store Manager
Batteries Plus
01.2024 - Current
Transportation Coordinator
Western Paper
04.2023 - 01.2024
Dispatcher Office Assistant
Mathiaslockandkey
02.2022 - 04.2023
Dispatcher
Presidential Worldwide Transportation
05.2019 - 10.2021
Service Dispatcher
Legacy Air
10.2017 - 04.2019
Transportation Dispatcher
MathiaslockandkeySapp Bros
07.2016 - 08.2017
Customer Support Specialist
Sunrun
07.2015 - 06.2016
Roadside Assistance Dispatcher
AAA
07.2010 - 05.2015
Collections Agent
First Revenue Assurance
02.2006 - 05.2009
Team Leader
PrimeSource
03.2003 - 06.2005
Custodial Manager
Morning Star Cleaning Services
03.1996 - 01.2011
Some College (No Degree) - Medical Specialties
College America - Denver, CO