Michelle Geary
Rochester,NY
Summary
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pub Manager
Five Points
01.2024 - 02.2024
- Improved customer satisfaction by implementing new menu options and innovative service techniques.
- Enhanced pub atmosphere by organizing regular events, live music, and themed nights.
- Increased overall revenue through targeted marketing campaigns and promotional activities.
- Streamlined daily operations by training staff in efficient procedures and time management skills.
- Maintained a clean, safe, and inviting environment for patrons through regular inspections and upkeep.
- Ensured compliance with local regulations by maintaining up-to-date licensing and certifications.
- Collaborated with chefs to design seasonal menus offering both traditional pub fare as well as unique culinary creations tailored to the preferences of our clientele base.
- Handled customer complaints professionally and efficiently while taking proactive steps to prevent future issues from arising.
General Manager
The Bunker
01.2023 - 02.2024
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Reported issues to higher management with great detail.
- Upheld restaurant cleanliness by employees completing daily check list
- Monitored golf Simulators for malfunctions
Server/Restaurant Hostess
Swifty's Restaurant And Pub- Utica Ny
02.2021 - 03.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Outside Sales Representative
WB Mason
02.2019 - 04.2020
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Collaborated with the marketing team on creating effective promotional materials for events and tradeshows.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Attended industry conferences and networking events regularly to stay updated on latest trends and establish valuable connections within the field.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Night Auditor
Hampton Inn By Hilton
12.2016 - 12.2019
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Supervisor
Moe's Southwest Grille
12.2012 - 12.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
Associate of Arts - Human Services
Mohawk Valley Community College
Utica, NY05.2015
High School Diploma -
Whitesboro High School
Marcy, NY06.2012
Skills
- Food safety understanding
- Strong Work Ethic
- Exceptional customer service
- Excellent Communication
- Beverage Preparation
- Team Player
Certification
- Bartending School Training - 4/1/24-current
Timeline
Pub Manager
Five Points
01.2024 - 02.2024
General Manager
The Bunker
01.2023 - 02.2024
Server/Restaurant Hostess
Swifty's Restaurant And Pub- Utica Ny
02.2021 - 03.2023
Outside Sales Representative
WB Mason
02.2019 - 04.2020
Night Auditor
Hampton Inn By Hilton
12.2016 - 12.2019
Supervisor
Moe's Southwest Grille
12.2012 - 12.2017
Associate of Arts - Human Services
Mohawk Valley Community College
High School Diploma -
Whitesboro High School
- Bartending School Training - 4/1/24-current
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