Michelle Roberts
Federal Way,WA
Summary
Versatile Community Association Manager effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals. I am a highly-motivated employee and team member, with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Community Association Manager
The Management Trust
Tacoma, WA
04.2022 - Current
- Strong written and verbal skills, Supervisory Experience, Project Management, Board Packs, Vendor Management, Reserve Study, Budgets, Insurance
- Developed and implemented policies, procedures, and regulations for the community association.
- Created and maintained financial records, such as budgets, accounts payable and receivable.
- Assisted with the development of long-term planning to ensure that the community association's objectives were met.
- Coordinated meetings with board members to discuss issues related to the management of the community association.
- Conducted inspections of common areas in order to identify any maintenance or repair needs.
- Ensured compliance with all applicable laws and regulations governing the operation of a community association.
- Collaborated with board members in creating an annual budget for operating expenses incurred by the Community Association.
- Coordinated and negotiated service agreements for trash removal, landscaping and other property services.
Assistant and Marketing Manager
Cirrus Asset Management
Kent, WA
07.2021 - 02.2022
- Coordinate lease renewals, move-ins/move-outs, renewals based on LIHTC income verifications.
- Collect rents, rental fees, deposits and all other accounting needs.
- Coordinate with team for events with residents, prospects, and reach out to community programs for events.
- Work with community for charity events and coordinate food, entertainment, sponsors and coordinate volunteer help.
- Organized and maintained filing systems for documents and records ensuring compliance with LIHTC status.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Proofread documents prior to distribution to ensure accuracy of content.
- Entered data into databases accurately and efficiently.
- Generated weekly progress reports summarizing tasks completed during the week.
Assistant Community Director
FPI Management
Puget Sound Region
02.2019 - 06.2021
- Assist with capital projects and communications between multiple vendors and departments as needed
- Assisted in the daily operations of a residential community by responding to resident inquiries, resolving conflicts, and providing customer service.
- Monitored occupancy levels and ensured compliance with all applicable regulations related to leasing and marketing of apartments.
- Conducted property tours for prospective residents, generated new leads, and processed rental applications.
- Developed creative marketing strategies to increase occupancy rates within the community.
- Collaborated with maintenance team to ensure timely completion of repairs and upkeep of community grounds and buildings.
- Maintained accurate records regarding tenant information, rent payments, lease agreements, and other pertinent documents.
- Created monthly reports outlining financial data including budget analysis, accounts receivable and payable status, income statements.
- Reviewed delinquency reports regularly and took appropriate action when needed in order to reduce the rate of past due accounts receivables.
- Addressed complaints or concerns from tenants in a timely manner while developing strategies for conflict resolution.
- Performed regular inspections of vacant units prior to move-in day in order to guarantee their condition was acceptable before welcoming new tenants.
- Attended meetings with vendors such as landscapers or contractors in order to negotiate pricing terms or discuss project timelines.
- Handled administrative tasks like preparing new contracts and managing month-end closing process.
- Managed upwards of 400 unit multi-family property, including collecting rent, assigning maintenance and recommending evictions.
Education
Certificate of Training - Business Software
Business Computer Training Institute
Fife, WA01.1996
Personnel Management - Certificate of Training - Office and Personnel Management
United States Army
Multiple Locations01.1993
Continuing Education - No Degree - M-100
Community Association Institute
Virginia Skills
- MS Word
- Excel
- PowerPoint
- Outlook
- Yardi
- On-Site
- One-Site
- Community Outreach
- Event Planning
- Administration
- Customer Service
- Marketing
- Budget Planning
- Community regulations expertise
- Board of directors advisement
- Resident complaint resolution
- Contractor supervision
- Vendor relationship development
- Community operations management
- Property Management
- Proposal Development
- Vendor Relationship Management
- Maintenance Oversight
- Financial Oversight
- Violation Resolution
- Vacancy Marketing
- Market Tracking
- Database Management
- Contract Negotiation
- Codes Compliance
References
- Professional and personal references upon request
Timeline
Community Association Manager
The Management Trust
04.2022 - Current
Assistant and Marketing Manager
Cirrus Asset Management
07.2021 - 02.2022
Assistant Community Director
FPI Management
02.2019 - 06.2021
Certificate of Training - Business Software
Business Computer Training Institute
Personnel Management - Certificate of Training - Office and Personnel Management
United States Army
Continuing Education - No Degree - M-100
Community Association Institute