Michelle Gence
Madison,WI
Summary
Enthusiastic career restaurant leader, eager to advance and further contribute to new roles professionally. Trained in over 17 years of customer service, with extensive knowledge of food, beer, wine, and spirits. Committed to maintaining the culture and missions aligned with a company's vision, with a strong ability to lead and coach teams, enforce operational policies, and contribute to P&L success. Proven track record of supporting successful restaurant operations and cultivating high-energy, positive environments. Dedicated to creating an exceptional, one-of-a-kind experience for guests.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Cafe Hollander Grand Cafe
Madison, WI
06.2024 - Current
- Devises strategies with the general manager to meet goals effectively.
- Mentors managers and staff, enhancing overall team performance.
- Cultivates a positive employee culture to boost workplace morale and engagement.
- Oversees various restaurant roles, including chef duties, and service management.
- Coaches managers and supervisors in alignment with Lowlands' standards.
- Resolves issues efficiently through strong problem-solving skills.
- Demonstrates comprehensive knowledge of service and bar operations.
- Enforces sanitation codes to ensure compliance with health regulations.
Assistant Manager/ Bar Manager
Cafe Hollander
Madison, WI
07.2022 - 06.2024
- Mentored staff to enhance skills and achieve daily objectives through engaging leadership.
- Managed bar staff, trained new hires, and enforced disciplinary procedures as needed.
- Maintained accurate records of liquor inventory and purchases for budget management.
- Developed ordering systems to ensure precise inventory control and bar development.
- Mentored managers, shift leads, and hourly staff to enhance team performance.
- Created systematic daily duties across all front-of-house teams for operational consistency.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Organized schedules and workflows to optimize shift coverage according to business demands.
Shift Supervisor/Assistant Manager
Cafe Hollander
Brookfield, WI
07.2021 - 07.2022
- Developed and implemented policies to ensure efficient workflows and accuracy.
- Conducted employee performance evaluations, recognizing exceptional contributions.
- Established positive guest experiences, fostering long-term client relationships.
- Excelled in fast-paced environments, consistently meeting operational objectives.
- Demonstrated enthusiasm and expertise regarding menu items and products.
- Streamlined scheduling processes to effectively manage peak business periods.
Assistant Manager / Supervisor
Cafe Hollander
Brookfield, WI
07.2021 - 07.2022
- Mentored staff to enhance skills and achieve daily objectives through engaging leadership.
- Conducted employee performance evaluations, recognizing exceptional contributions.
- Established positive guest experiences, fostering long-term client relationships.
- Excelled in fast-paced environments, consistently meeting operational objectives.
- Demonstrated enthusiasm and expertise regarding menu items and products.
- Developed and implemented policies to ensure efficient workflows and accuracy.
- Streamlined scheduling processes to effectively manage peak business periods.
Supervisor /Assistant Manager / Server / Bartender
Cafe Hollander
Wauwatosa , WI
11.2020 - 07.2021
- Developed a high-performing service team, fostering a supportive work environment.
- Maximized growth by mastering all roles of front-of-house staff.
- Focused on driving restaurant success through sustainable growth initiatives.
- Conducted training for front-of-house staff on policies and guest service techniques.
- Delivered exceptional customer service to enhance guest satisfaction.
- Collaborated with restaurant staff to optimize operational efficiency.
Shift Supervisor / Server
Blue's Egg
Milwaukee / Shorewood, WI
06.2016 - 03.2020
- Delivered exceptional customer experiences, ensuring a unique dining atmosphere.
- Established restaurant operations for sustained success with consistent execution.
- Supported team performance by managing sidework, seating guests, and serving food and drinks.
- Consistently facilitated efficient workflows through proactive involvement in all restaurant tasks.
- Motivated team to ensure smooth and efficient operations.
- Fostered exceptional guest experiences through creativity and engagement.
- Developed long-term relationships with guests to enhance loyalty.
- Enhanced team performance through strategic coaching and training initiatives.
- Executed thorough opening, closing, and shift change procedures daily.
- Managed weekly ordering processes to maintain inventory standards.
Server/Trainer
Cafe Hollander Grand Cafe
Wauwatosa, WI
3 2015 - 7 2016
- Delivered exceptional, friendly service in high-volume environments, resulting in positive guest reviews.
- Fostered a positive workplace culture through teamwork and collaboration.
- Completed educational courses to enhance beer knowledge for improved customer interactions.
- Maintained high standards of service quality under pressure.
- Lead by example through the coaching and development of my peers.
Skills
- Team collaboration and support
- Positive restaurant atmosphere
- Leadership presence
- Employee culture development
- Systems implications
- Training and onboarding
- Staff development
- Sales growth
- Supply ordering and management
- Inventory control
- Labor optimization
- Guest satisfaction enhancement
- Customer relationship management
- Fun prioritization
- Performance improvement strategies
- Shift scheduling management
- Employee coaching and motivation
- Conflict resolution
Timeline
Assistant General Manager
Cafe Hollander Grand Cafe
06.2024 - Current
Assistant Manager/ Bar Manager
Cafe Hollander
07.2022 - 06.2024
Shift Supervisor/Assistant Manager
Cafe Hollander
07.2021 - 07.2022
Assistant Manager / Supervisor
Cafe Hollander
07.2021 - 07.2022
Supervisor /Assistant Manager / Server / Bartender
Cafe Hollander
11.2020 - 07.2021
Shift Supervisor / Server
Blue's Egg
06.2016 - 03.2020
Server/Trainer
Cafe Hollander Grand Cafe
3 2015 - 7 2016
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