Michelle George
South Jordan,Utah
Summary
Highly skilled and motivated, dedicated to serving others and contributing as a self-starter or essential team member.
My unwavering commitment to delivering world-class customer service across diverse industries, clients, and projects is a testament to my dedication and reliability.
Overview
8
8
years of professional experience
Work History
Fulfillment operations specialist
07.2017 - Current
- I started my journey by assisting fans with ticket fulfillment and addressing time-sensitive situations (refused entry) to help our fans create lifelong memories! (Nov 2017) Promoted to the Integrations/Fulfillment team, where I managed, maintained, and supported sales and events with major sports teams, organizations, and live event ticketing primary that have included NBA, NFL, NCAA, and MLB, including the teams within their given leagues and ticketing primary such as Ticketmaster, AXS, Paciolan and ProVenue/Tickets.com.
- I have contributed to developing and implementing new products for our site's internal tools, event setup, and testing.
- I took on projects where I was responsible for crafting policies and procedures communicated company-wide via Slack, MS SharePoint, and Salesforce.
- As a key player in team growth and development, I have successfully onboarded new members and maintained comprehensive training materials and presentations.
- I offered continuous support through both in-office and remote channels, in alignment with hybrid work schedules.
Customer Service Representative
Dealertrack
South Jordan, UT
03.2016 - 04.2017
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- I have provided outstanding customer service to resolve customer complaints promptly.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Kearns Senior High
01.2001
Skills
- Analytical Skills
- Project prioritization
- Microsoft Office Products
- Microsoft and PostgreSQL (Beginner)
- Case Management
- Risk Mitigation
- System Development
- Operational Efficiency
- Logistics Management
- Project Management
- Critical thinking
- Enrolled online (Udemy) for CCNA and A Certification Courses
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fulfillment operations specialist
07.2017 - Current
Customer Service Representative
Dealertrack
03.2016 - 04.2017
High School Diploma -
Kearns Senior High