Michelle George
Pittsboro,NC
Summary
Treasury professional recognized for initiative, strong multitasking abilities, and effective project management. Highly organized and detail-oriented, with excellent communication and customer service skills. Proven track record of prioritizing workloads to meet tight deadlines in fast-paced environments while working both independently and collaboratively. Technically proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experienced in the Jack Henry platform, with a focus on accuracy, efficiency, and process improvement.
Overview
20
20
years of professional experience
Work History
Director – Treasury Management
First Carolina Bank
Cary, NC
12.2021 - Current
- Managed and grew client relationships, identifying opportunities to expand treasury management services and enhance revenue generation
- Serve as primary Private Banking contact for key commercial deposit clients, delivering high level service and treasury solutions.
- Collaborate with retail, operations, and cross-functional teams to onboard clients and implement treasury, merchant and credit card services
- Partner with senior leadership, commercial lenders, and branch management to maximize treasury and depository opportunities across markets
- Develop and present customized treasury management proposals aligned with client needs and organizational goals
- Lead product training initiatives for relationship managers and retail staff to enhance product knowledge and sale effectiveness
- Conducted competitive market research on treasury product pricing and positioning; provided strategic recommendations to leadership for market positioning
- Supported performance tracking by monitoring sales calls, revenue goals, and production metrics to inform strategic decision-making
- Oversee the implementation of new treasury products and services, ensuring smooth rollout and adoption
- Represent the bank at community and regional events, strengthening branch presence and business development opportunities
- Act as liaison with external vendors to address client facing issues and improve service delivery
- Supervisor treasury staff, including performance management, coaching, and personnel decisions
- Drive process improvements through initiative, independent thinking, and strong organizational skills
Branch Supervisor
First Carolina Bank
Cary, NC
06.2020 - 12.2021
- Supervised branch personnel, including performance management, coaching, and personnel recommendations
- Oversaw branch operations, including facility maintenance and ensuring a professional, efficient environment
- Managed account retention efforts by proactively addressing client needs and strengthening relationships
- Collaborated with Business Bankers to deliver tailored financial solutions, ensuring client needs were met with appropriate products and services
- Supported Business Bankers by gathering financial information to drive business development and cross-selling opportunities
- Utilized sales platform strategies to assist with account openings, account management, and cash management services for both consumer and business clients
- Delivered exceptional customer service by handling daily transactions and consistently exceeding client expectations
- Performed teller functions as needed while maintaining accuracy and efficiency in transaction processing
- Ensured daily branch balancing, resolving discrepancies and maintaining operational accuracy
- Monitored overdrawn accounts, contacted customers for resolution, and determined appropriate account actions
- Followed up with clients to confirm satisfaction and successful completion of transactions
- Acted as liaison for Human Resources, supporting employee relations and coordinating with corporate HR
Relationship Specialist – Banking Officer
Towne Bank (Previously Paragon Bank)
Cary, NC
01.2018 - 05.2020
- Partnered with Commercial Banking team to support both prospective and existing clients, contributing to business development and relationship growth
- Maintained strong client relationships by delivering consistent, high-quality service and support
- Consistently promote the expansion of existing relationships (loan, deposits and other bank services)
- Promoted growth of existing relationships by identifying opportunities for additional loans, deposits, and banking services
- Prepared client agreements and documentation for treasury and banking services, including online banking, remote deposit, and CDARS
- Opened and maintained deposit accounts, safe deposit boxes, and debit cards while preparing required documentation for multiple Commercial Bankers
- Coordinated Merchant Services referrals to expand client product utilization
- Monitored and responded to key reports, including balance requirements, NSF/overdraft activity, and ACH limit exceptions
- Updated and maintained client documentation, including signature cards and product agreements
- Provided branch coverage as needed, handling phone inquiries, processing transactions, and assisting with account openings and maintenance
- Supported branch operations by assisting with teller balancing, research, and resolving transaction discrepancies
- Collaborated with Deposit Operations, Treasury Management, and Wire Department to ensure timely resolution of client needs
- Conducted product analysis for clients and prospects, prepared proposals and pricing quotes, and evaluated cost/income profitability
Lead Client Service Specialist – Deposits
Paragon Bank
Raleigh, NC
10.2014 - 01.2018
- Opened and maintained deposit accounts, safe deposit boxes, and debit cards while preparing documentation in support of four Commercial Bankers
- Prepared client agreements for treasury and banking services, including online banking, remote deposit, and CDARS
- Built and retained strong client relationships by consistently delivering exceptional customer service
- Identified opportunities to grow existing relationships through additional loans, deposits, and banking services
- Coordinated Merchant Services referrals to expand client product offerings and enhance relationship value
- Maintained and updated client documentation, including signature cards and product agreements, ensuring accuracy and compliance
- Monitored and responded to key operational reports, including balance requirements, NSF/overdraft activity, and ACH limit exceptions
- Collaborated with Deposit Operations, Treasury Management, and Wire Department to resolve client issues efficiently and within deadlines
- Provided training, guidance, and ongoing support to Deposit Client Service Specialists and Commercial Lending teams
- Coordinated team schedules and time off to ensure adequate coverage and uninterrupted client service
Treasury Service Specialist
NewBridge Bank (Previously CapStone Bank)
Raleigh, NC
04.2014 - 10.2014
- Partnered with Commercial Banking team to support prospect development and expand client relationships
- Identified and executed cross-selling opportunities to grow existing client relationships and increase product penetration
- Conducted product analysis for clients and prospects, prepared proposals and pricing, and evaluated customer profitability
- Coordinated end-to-end cash management services, including implementation and ongoing client support
- Acted as primary liaison for cash management service issues, ensuring timely resolution for clients and relationship officers
- Participated in cash management product development, contributing to enhancements and service offerings
- Delivered customer training on cash management products, ensuring successful adoption and utilization
- Support all commercial bankers and private bankers in the Raleigh-Coastal areas in sales related Supported Commercial and Private Bankers in sales activities, including joint client calls across the Raleigh-Coastal markets
Deposit Specialist/CSR
CapStone Bank
Raleigh, NC
02.2010 - 04.2014
- Assisted customers with a full range of branch services, including online banking, debit card maintenance, account openings/closings, Certificates of Deposit (CDs), and IRAs
- Provided support for personal and business online banking, including password resets and domestic/international wire instructions
- Delivered exceptional customer service while managing multiple phone lines and directing clients to appropriate personnel
- Supported commercial clients with Remote Deposit Capture (RDC), including agreement preparation, system setup, installation, and end-user training
- Completed daily and monthly audits related to RDC limits and deposited items to ensure regulatory and internal compliance
- Completed daily and monthly audit reports regarding Remote Deposit limits, as well as items deposited.
- Reviewed daily branch reports, including cash item errors, teller over/short reports, daily averages, and general ledger accounts to ensure accuracy and compliance
- Assisted Commercial Bankers and Lenders with client communication and account support
- Prepared client presentations, including bank information, product offerings, and account analysis
Teller Supervisor
Two River Community Bank
Tinton Falls, NJ
01.2007 - 12.2009
- Resolved cash item discrepancies and reconciled teller over/short reports promptly
- Trained new tellers on daily responsibilities, operational procedures, and customer service best practices
- Developed weekly and monthly teller schedules to optimize branch coverage and efficiency
- Conducted bi-monthly head teller meetings with branch administration to review operational performance and process improvements
- Maintained an audit-approved vault containing an average of $250,000 in cash and consignment items
- Managed currency and coin orders to meet daily branch operational needs
- Provided exceptional customer service while managing multiple phone lines and directing clients to the appropriate personnel
- Efficiently processed over 200 daily transactions with accuracy and timeliness
- Prepared end-of-month reports for branch administration, covering monthly cash averages and consignment items such as travelers’ checks, gift cards, treasury checks, money orders, cash audits, and night deposits
- Review daily branch reports, i.e., cash item errors, branch daily average, teller overage/underage Reviewed daily branch reports, including cash item errors, branch daily averages, teller over/under reports, and General Ledger accounts to ensure accuracy and compliance
Vault Teller
Fidelity Bank
Raleigh, NC
02.2006 - 01.2007
- Maintained an audit-approved branch vault with an average daily balance of $220,000
- Processed deposits and withdrawals, contributing to the branch’s 99.41% transaction accuracy rate
- Ordered currency, coin, and office supplies to ensure smooth branch operations and customer support
- Assisted customers with banking services, including online banking support, debit/credit card management, stop payments, account updates, and account closings
- Reviewed daily overdraft reports, notified customers, and prepared management reports for follow-up
- Researched and resolved cash item errors accurately and efficiently within 15 days
Education
Associate of Applied Science - Culinary Arts
The Art Institute of Dallas
Dallas, TX01.2005
Skills
- Treasury & Cash Management
- Commercial & Private Banking Support
- Client Relationship Development
- Account Opening & Maintenance
- Project & Team Management
- Sales Support & Cross-Selling
- Process Improvement & Reporting
- Microsoft Office Suite & Jack Henry Proficiency
- Compliance & Audit Accuracy
References
References are available on request.
Affiliations
Volunteer, Note in the Pocket - Raleigh, NC
Timeline
Director – Treasury Management
First Carolina Bank
12.2021 - Current
Branch Supervisor
First Carolina Bank
06.2020 - 12.2021
Relationship Specialist – Banking Officer
Towne Bank (Previously Paragon Bank)
01.2018 - 05.2020
Lead Client Service Specialist – Deposits
Paragon Bank
10.2014 - 01.2018
Treasury Service Specialist
NewBridge Bank (Previously CapStone Bank)
04.2014 - 10.2014
Deposit Specialist/CSR
CapStone Bank
02.2010 - 04.2014
Teller Supervisor
Two River Community Bank
01.2007 - 12.2009
Vault Teller
Fidelity Bank
02.2006 - 01.2007
Associate of Applied Science - Culinary Arts
The Art Institute of Dallas