Michelle Gera
Paulden,AZ
Summary
A medical assistant with experience and knowledge in both front office and back office positions. Conscientious healthcare professional offering over 20 years of experience in fast-paced settings. Multitasks and prioritizes workloads with little or no supervision efficiently and timely manner. I am a competent in daily patient scheduling, preparing patients rooms timely preparing patients for their provider, with knowledge performing any diagnostic tests such EKG 's PFT''s RMR and TM Flows in a very busy primary care clinic, all while upholding a positive and upbeat team player with excellent communication skills. Highly motivated and committed Medical Assistant office manager with proven history of superior performance at individual, team and patient levels.
Detail-oriented professional looking to bring great patient care with great passion. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Assistant
Yavapai Family Medical
05.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Office Manager
Optima Medical
01.2019 - 03.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Front Desk Receptionist
Dr Brad Haymen
07.2014 - 06.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collected room deposits, fees, and payments.
- Assisted in post-operative care, including wound dressing and management, leading to quicker healing times.
01.2005 - 01.2007
01.2002 - 01.2005
Education
EMT - Emergency Medicine
10.2010
High School Diploma -
06.1999
Skills
- Communication
- Ability to work Under Pressure
- Decision making
- Time Management
- Self-motivation
- Self-management
- Leadership
- Attention to detail
- Computer Skills
- Professionalism
- As medical receptionist I will assists patients and visitors of a medical office Maintain the organization of a medical office and ensure the medical environment is welcoming, calm, and quiet for patients and their families provide compassionate service to patients while calmly managing patient communication, filing, and answering telephones
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital Sign Monitoring
- Vital signs monitoring
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Reliable team player
- Procedure Assistance
- Patient Assessments
- Medical Procedures
- Professionalism and Ethics
- Maintaining confidentiality
- Insurance Verification
- Appointment Setting
- Medical Records Management
- Patient Care Coordination
- Patient Flow Management
- First Aid
- Sterilization techniques
- Medical supply inventory
- Equipment Sterilization
- Medical office administration
- Trustworthy companion
- Patient Relations
- Patient Management
- Inventory and supply management
- Simple dressings
- Knowledge of EKG rhythm interpretation
- Prioritizing stat orders
- Inventory Management
- Professional Bedside Manner
- Payment Collection
- Medical billing and coding
- Medical Office Management
- Medical Billing
- Insurance Claims
- Hospice Care
- Customer Relationship Management (CRM)
- Case Management
- Chronic Disease Management
Accomplishments
- Recognized for going above and beyond to ensure quality of care
Affiliations
None
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Assistant - Yavapai Family Medical
05.2024 - Current
Office Manager - Optima Medical
01.2019 - 03.2024
Front Desk Receptionist - Dr Brad Haymen
07.2014 - 06.2017
-
01.2005 - 01.2007
-
01.2002 - 01.2005
Yavapai College - EMT, Emergency Medicine
Yucca Valley High School - High School Diploma ,
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