Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Michelle Gholson

Michelle Gholson

Customer Service representative
Lincoln City,OR

Summary

Proven achiever with a solid background in screen printing and healthcare, demonstrated at Ensign Emblems and Crystal Paula. Excelled in deadline management and effective communication, enhancing production efficiency and patient care. Mastered color matching and active listening, contributing to team success and customer satisfaction without exceeding a 55-word limit. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

12
12
years of professional experience

Work History

Screen Print Tech

Ensign Emblems
09.2018 - 08.2023
  • Expedited order completion times by prioritizing tasks according to deadlines and project complexity.
  • Ensured accurate color matching and registration for high-quality prints by closely monitoring the printing process.
  • Developed customized solutions for challenging projects, satisfying unique client requirements.
  • Achieved precise alignment of screens using various registration techniques, resulting in flawless prints every time.
  • Managed inventory levels of consumables such as inks, screens, and squeegees to prevent delays in production schedules.
  • Optimized drying times by properly adjusting flash-curing units on press.
  • Enhanced production efficiency through proper set-up and operation of screen printing machines.
  • Streamlined workflow processes by organizing supplies and materials, reducing downtime between print runs.
  • Coordinated with other departments to ensure timely delivery of completed projects, enhancing overall customer satisfaction.
  • Collaborated with design team to optimize artwork for screen printing, resulting in seamless transfers and crisp images.
  • Adhered to company procedures and safety guidelines while operating screen print equipment, minimizing potential risks.
  • Trained new employees on screen print operations, fostering increased productivity within the team.
  • Improved print quality by conducting regular equipment inspections and maintenance.
  • Continuously sought opportunities for professional development through attending industry workshops and training sessions, ensuring up-to-date knowledge on best practices in screen printing operations.
  • Maintained a clean and organized work environment, ensuring optimal functionality and safety standards were met.
  • Troubleshot issues with machinery promptly, mitigating prolonged downtime periods due to malfunctions or errors.

Line Cook

Big Boy Family Restaurant
10.2015 - 08.2017
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Plated and presented all dishes to match established restaurant standards.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Grilled meats and seafood to customer specifications.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
  • Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Assisted in inventory management by accurately tracking supplies and placing orders as needed.
  • Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
  • Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
  • Led kitchen safety workshop, resulting in zero accidents or injuries for year.
  • Coordinated with front-of-house staff to ensure timely delivery of orders, enhancing customer satisfaction.
  • Optimized food presentation, resulting in positive customer feedback and increased social media attention.
  • Developed waste reduction program that became model for other restaurants in chain.
  • Fostered culture of continuous improvement, encouraging feedback and implementing suggestions for better kitchen operations.
  • Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
  • Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
  • Enhanced kitchen efficiency by maintaining clean and organized workstation.
  • Adapted recipes for special dietary needs, enhancing dining experience for guests with restrictions.
  • Increased repeat customer numbers with consistent high-quality meal preparation.
  • Contributed to significant reduction in cooking time by organizing more efficient kitchen layouts.
  • Streamlined prep work for faster meal turnaround, contributing to improved customer satisfaction.
  • Sourced locally grown produce to support community farmers and improve dish freshness.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

House Keeping

Hotel Indego
11.2014 - 09.2016
  • Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.
  • Coordinated housekeeping services to ensure timely room turnovers and maintain cleanliness standards throughout the property.
  • Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
  • Maintained cleanliness standards throughout the store environment by adhering to daily housekeeping routines.
  • Ensured timely room availability by efficiently coordinating with housekeeping teams.
  • Introduced new cleaning techniques that increased the overall efficiency of the housekeeping department.
  • Contributed to the hotel''s success by consistently meeting or exceeding housekeeping targets.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Expedited room availability by coordinating closely with housekeeping staff during high occupancy periods.
  • Maintained a safe and comfortable home environment for patients through diligent housekeeping tasks.
  • Enhanced guest satisfaction by implementing efficient housekeeping processes and maintaining high cleanliness standards.
  • Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
  • Collaborated with housekeeping staff to ensure timely room turnovers and optimal guest experiences.
  • Streamlined housekeeping processes for increased efficiency and reduced labor costs.
  • Supported efficient hospital operations by promptly responding to housekeeping requests and special cleaning needs.
  • Contacted housekeeping staff when guests vacated rooms for upkeep or cleaning.
  • Maintained a clean and safe environment for clients by performing light housekeeping duties.
  • Performed light housekeeping duties to maintain a clean, safe, and organized environment for patients.
  • Optimized room availability by closely monitoring reservations and coordinating with housekeeping staff regarding room readiness.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Streamlined housekeeping duties for increased efficiency and a consistently clean living environment.
  • Established performance metrics for housekeeping staff, driving continuous improvement efforts throughout the department.

Inhome Healthcare CNA

Crystal Paula
09.2011 - 12.2014
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.

Education

Living By Bible Principles

Bible School
Traverse City, MI

No - Liberal

NMC
Traverse City, MI

Hs Diploma - Liberal Arts

Adult Education
Traverse City, MI
06.1992

Skills

  • Workplace Safety
  • Deadline Management
  • Color Matching
  • Printing Techniques
  • Production Coordination
  • Stencil Creation
  • Screen Preparation
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Hand tool use
  • Relationship Building
  • Safety Procedures

Work Preference

Desired Job Title

Screen Print Tech

Work Type

Full TimePart Time

Work Location

On-SiteRemote

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsPaid sick leave4-day work weekPersonal development programsCareer advancement

Timeline

Screen Print Tech

Ensign Emblems
09.2018 - 08.2023

Line Cook

Big Boy Family Restaurant
10.2015 - 08.2017

House Keeping

Hotel Indego
11.2014 - 09.2016

Inhome Healthcare CNA

Crystal Paula
09.2011 - 12.2014

Living By Bible Principles

Bible School

No - Liberal

NMC

Hs Diploma - Liberal Arts

Adult Education

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Michelle GholsonCustomer Service representative