Overview

Work History

Education

Timeline

Michelle Gibbs

Suffern

Overview

years of professional experience

Work History

Sales Associate

Pet Goods

10.2024 - Current

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Engaged with customers to effectively build rapport and lasting relationships.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Companion Caregiver

Applause

01.2024 - Current

Assisted clients with daily living activities, improving their quality of life.
Prepared nutritious meals for clients, supporting their overall health and dietary needs.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Promoted a safe home environment by conducting regular assessments of potential hazards and implementing appropriate safety measures.
Provided transportation to appointments and social events, promoting client independence and participation in community activities.
Managed household chores such as laundry and cleaning, maintaining a clean and organized living space for clients.
Developed trusting relationships with clients through active listening skills and empathetic communication techniques.
Enhanced client well-being by providing companionship and engaging in meaningful conversations.
Implemented personalized care plans to address individual client needs and preferences.
Offered emotional support during challenging times by providing compassionate conversation and understanding presence during difficult situations.
Encouraged physical activity according to each client''s abilities, fostering improved motor function and overall health benefits.
Facilitated medication management for clients, ensuring proper dosage and timely administration.
Maintained accurate documentation of client progress, including daily logs of activities and observed behaviors.
Supported family members by offering respite care services, allowing them time for personal pursuits or relaxation.
Assisted clients with personal grooming tasks, preserving dignity and selfesteem.
Collaborated with healthcare professionals to ensure optimal care for clients, maintaining effective communication channels.
Demonstrated flexibility in adapting to changing client needs, providing consistent, high-quality care amidst evolving circumstances.
Responded quickly to emergency situations following established protocols; ensured prompt medical attention while remaining calm and supportive.
Monitored client health status through regular check-ins, promptly reporting any concerns or changes in condition to healthcare providers.
Educated families on available resources related to caregiving responsibilities; facilitated connections to local support groups when needed.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Provided safe mobility support to help patients move around personal and public spaces.
Built strong relationships with clients to deliver emotional support and companionship.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Transported individuals to events and activities, medical appointments, and shopping trips.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Assisted with daily living activities, running errands, and household chores.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Provided compassionate and patient-focused care to cultivate well-being.
Entrusted to handle confidential and sensitive situations in professional matter.
Guided patients to restroom to support bladder and bowel relief requirements.
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Monitored clients' overall health and well-being and noted significant changes.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Transported clients to and from medical appointments with safety and efficiency.
Recorded status and duties completed in logbooks for management.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Identified needs and coordinated plans for travel and out-of-town functions.
Completed regular check-ins and progress report for each client.

Limousine Driver

Cee Dee Enterprises

01.1981 - 01.2021

Vacuumed, cleaned and sanitized vehicles between customers.
Mapped efficient routes with minimal disruption to passengers or schedules.
Calculated bills, issued receipts and accepted payments.
Stowed passenger items with care and concern to avoid damage or displeasure with handling.
Updated logs and tracking documents accurately and according to schedule requirements.
Answered, scheduled, and responded to reservation calls at specific times and locations.
Checked in with dispatch service and updated with current location.
Generated consistent referrals and repeat business by providing friendly and fast service.
Operated party vehicles, buses and town cars.
Built strong professional relationships with clients through attentive listening, excellent rapport-building skills, and genuine empathy for their needs.
Maintained a detailed logbook documenting trip information such as pick-up/drop-off locations, mileage driven, hours worked, expenses incurred during trips for accurate record-keeping purposes.
Delivered high-quality transportation services for clients attending special events, including weddings, proms, and corporate functions.
Developed tailored offerings for specific client groups, such as corporate executive transportation or wine-tasting tours, resulting in increased revenue opportunities for the limousine business.
Enhanced customer satisfaction by promptly addressing their needs and maintaining a clean, comfortable limousine environment.
Continuously improved driving skills through participation in defensive driving courses aimed at reducing risks associated with different road conditions or weather events experienced during trips.
Maintained an accident-free driving record with thorough pre-trip inspections and adherence to safety regulations.
Assisted passengers with luggage handling and ensured they were comfortably settled into the limousine before commencing each journey.
Ensured consistent adherence to industry regulations and company policies by staying up-to-date on relevant training requirements and certifications.
Increased repeat clientele through exceptional communication skills and personalized service offerings.
Utilized social media platforms to promote the limousine service effectively, showcasing unique offerings and positive customer testimonials that attracted new clientele.
Demonstrated professionalism while interacting with event planners, hotel concierges, security personnel, and other essential contacts to coordinate smooth transportation experiences for clients.
Improved overall fleet efficiency by actively participating in driver training sessions focused on fuel conservation techniques and best practices for route optimization.
Addressed potential issues proactively by regularly monitoring vehicle performance indicators and scheduling prompt maintenance when needed.
Collaborated with colleagues to share best practices, troubleshoot challenges related to routes or scheduling, and provide support during particularly busy periods.
Kept clients informed of itinerary changes as needed, offering alternative options to ensure their satisfaction and maintain the company''s reputation for excellent customer service.
Streamlined booking processes by implementing an efficient reservation system that reduced wait times and increased customer satisfaction.
Contributed to business growth through positive word-of-mouth referrals from satisfied customers who appreciated the emphasis on comfort and reliability during rides.
Ensured client punctuality by effectively managing schedule and adjusting routes as needed to avoid traffic delays.
Delivered passengers to destinations safely and on time.
Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
Followed applicable traffic regulations and traffic laws.
Developed deep knowledge of local routes and area destinations.
Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
Planned routes based on knowledge of local areas, GPS information, and customer preferences.
Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
Adhered to tight schedule and met departure and arrival deadlines.
Followed designated routes and schedules while operating vehicles.
Remained calm and poised in emergent situations.
Responded with ease to sudden changes in routes and schedules.
Communicated with passengers regarding estimated time of arrival.
Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
Helped passengers with luggage, collected fares and politely answered questions.
Pointed out landmarks and other points of interest to passengers.
Drove VIPs to corporate events and meetings.
Assisted elderly and disabled passengers entering and exiting shuttle.
Observed passengers during the journey and reported any suspicious behavior.
Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.

Cashier Produce Overnights

Price Chopper

01.2013 - 01.2017

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Streamlined checkout process for increased efficiency and reduced waiting times.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Promoted store promotions and incentive programs to increase overall sales revenue.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Developed rapport and fostered brand loyalty by offering personalized service.
Enhanced shopping experience, provided product information and location assistance.
Facilitated smoother checkout process, trained new employees on POS systems.
Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Enhanced customer loyalty by participating in rewards program enrollment.
Implemented loss prevention strategies, reducing instances of theft at checkout.
Enhanced customer service experience by efficiently processing purchases and returns.
Fostered positive customer relations by resolving complaints and inquiries promptly.
Contributed to significant decrease in queue times by streamlining checkout process.
Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Supported marketing initiatives by setting up and maintaining promotional displays.
Boosted team efficiency, shared best practices in cash handling and customer interaction.
Assisted in inventory management, contributing to reduction in stock discrepancies.
Strengthened team morale and cooperation by assisting coworkers during peak hours.
Improved efficiency, organized checkout area for optimal workflow.
Reduced processing errors by meticulously following transaction procedures.
Increased sales of promotional items by informing customers about current offers.
Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Improved store atmosphere with thorough and prompt cleaning of checkout area.
Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Facilitated positive shopping experience, greeted customers warmly upon entry.
Performed cash, card, and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Used POS system to enter orders, process payments and issue receipts.
Learned duties for various positions and provided backup at key times.
Worked with floor team and managers to meet wide range of customer needs.
Responded promptly to requests for assistance, spills and customer inquiries.
Processed refunds and exchanges in accordance with company policy.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Maintained current knowledge of store promotions and highlighted sales to customers.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Set up new sales displays each week with fresh merchandise.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

High School Diploma -

Mahwah High School

Mahwah, NJ

06-1980

Timeline

Sales Associate

Pet Goods

10.2024 - Current

Companion Caregiver

Applause

01.2024 - Current

Cashier Produce Overnights

Price Chopper

01.2013 - 01.2017

Limousine Driver

Cee Dee Enterprises

01.1981 - 01.2021

High School Diploma -

Mahwah High School

Michelle Gibbs

Overview

Work History

Sales Associate

Companion Caregiver

Limousine Driver

Cashier Produce Overnights

Education

High School Diploma -

Timeline

Sales Associate

Companion Caregiver

Cashier Produce Overnights

Limousine Driver

High School Diploma -

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