Michelle Gifford
Lubbock,TX
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and team efficiency at Salt and Light Laundry Service. Skilled in machine operation and fostering positive work environments, demonstrated through systematic improvements and collaborative success. Achieved significant reductions in garment damage, showcasing meticulous attention to detail and commitment to quality.
Overview
16
16
years of professional experience
Work History
Laundry Operator
Salt and Light Laundry Service
03.2024 - Current
- Enhanced customer satisfaction by providing timely and high-quality laundry services for clients.
- Improved laundry efficiency by implementing a systematic approach to sorting, washing, and folding garments.
- Reduced garment damage by properly handling delicate fabrics throughout the laundering process.
- Contributed to team success through diligent work ethic and excellent communication with colleagues.
- Maintained a clean and safe working environment by adhering to health and safety standards in the laundry facility.
- Sustained equipment functionality through routine cleaning, maintenance checks, and prompt reporting of issues to management.
Paralegal Assistant
Kentucky Law Firm
08.2020 - 02.2024
- Prepared legal briefs, motions, and pleadings.
- Assisted lawyers with materials preparation for internal and external training events.
- Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
- Drafted persuasive legal documents for attorney review, contributing to successful case outcomes.
- Ensured compliance with court deadlines by maintaining an organized calendar system for attorneys and staff.
- Improved accuracy in document management through meticulous proofreading and editing of legal documents.
Call Center Team Leader
Global US Marketing
01.2018 - 03.2020
- Provided knowledge and resources to prepare each team member for success and top performance.
- Developed knowledge of products, processes and call center trends to provide recommendations for improved customer experience.
- Partnered with management on strategic initiatives aimed at enhancing overall business effectiveness through improved customer engagement and team performance.
- Maintained accurate records of team metrics and performance data, using insights to drive continuous improvement efforts across the call center operation.
- Collaborated with other departments to resolve complex customer issues, ensuring overall company success and client satisfaction.
- Implemented new call center strategies and procedures, leading to enhanced productivity and customer service quality.
Janitorial Lead
Gifford Janitorial
04.2009 - 07.2016
- Promoted sustainability initiatives, implementing eco-friendly cleaning practices in daily operations.
- Contributed to a positive work environment through open communication channels among team members.
- Served as a reliable point of contact for clients'' concerns or issues related to janitorial services.
- Optimized scheduling processes, ensuring adequate staffing levels during peak times and reduced labor costs during slow periods.
- Collaborated effectively with other departments, streamlining processes for seamless integration of services.
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement.
Education
Associate of Science - Counseling Psychology
South Plains College
Levelland, TX05-2020
GED -
Matthews Adult Education Center
Lubbock, TX10-1998
Skills
- Machine Operation
- Efficient Sorting
- Safety Procedures
- Folding precision
Timeline
Laundry Operator
Salt and Light Laundry Service
03.2024 - Current
Paralegal Assistant
Kentucky Law Firm
08.2020 - 02.2024
Call Center Team Leader
Global US Marketing
01.2018 - 03.2020
Janitorial Lead
Gifford Janitorial
04.2009 - 07.2016
Associate of Science - Counseling Psychology
South Plains College
GED -
Matthews Adult Education Center
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