Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Gigliotti

Coraopolis,PA

Summary

As a Field Coordinator at Energy Transfer, I have excellent rapport with field operations. I have grown my knowledge with TM1 and SAP and am excited to further that experience with a position in the EAM group as an analyst. I thrive in the group setting but I am able to work independently and I appreciate having a team to support as well as having that team there to support me. I look forward to the opportunity to learn more about the EAM side of Energy Transfer.

Overview

17
17
years of professional experience

Work History

Field Coordinator

Energy Transfer
07.2019 - Current
  • Supported development of proposals for new projects, showcasing company capabilities and highlighting past successes.
  • Conducted monthly staff meetings to communicate program needs and scheduled activities.
  • Developed comprehensive training programs for new staff members, improving overall team performance.
  • Managed budgets effectively, tracking expenses and identifying opportunities for cost savings.
  • Ensured compliance with safety regulations through regular audits and staff training sessions.
  • Reduced costs for field operations by implementing better resource allocation strategies.
  • Created and maintained daily and weekly reports for upper management.
  • Utilize SAP and TM1 for data analysis
  • Facilitate communication between field personnel and management using Microsoft Teams.
  • Analyzed data to identify trends, areas for improvement, and opportunities for growth within Operations department.

Chick Fil A Shift Manager

Chick Fil A
01.2018 - 08.2018
  • Trained and supervised staff members
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas
  • Helped employees operate productively and stay on task to meet business and customer needs
  • Mentored and supported new employees to maximize team performance
  • Positioned skilled staff in key areas throughout shift to ensure optimal productivity of overall department, as well as Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments
  • Offered exceptional customer service to differentiate and promote company brand
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Office Manager

A.Mamaux and Son,Inc.
03.2007 - 01.2018
  • Provided scheduling and ensured timely and effective allocation of resources and calendars
  • Managed financial documentations such as expense reports and invoices
  • Updated employee paperwork and records
  • Reduced financial discrepancies by accurately managing accounting documentation in Quickbooks software while maintaining case costs and billing processes
  • Completed billing, collections and reporting duties on daily basis
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently
  • Generated financial reports for management review
  • Greeted visitors promptly and directed to correct locations
  • Enhanced customer satisfaction ratings by resolving account issues efficiently
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates
  • Performed billing, collection and reporting functions for office generating over $200,000 annually
  • Streamlined back office services for clients to ensure proper functionality and positive user experience
  • Oversaw office inventory and timely reordering of supplies
  • Oversaw daily functions
  • Served as main point of contact for outside vendors
  • Wrote professional business correspondence.

Education

Bachelor of Science - Social Work

Slippery Rock University of Pennsylvania
Slippery Rock, PA
08.1998

Skills

  • Microsoft Office/Teams
  • Strong communication skills
  • Excellent multi-tasker
  • Resolution-oriented
  • Adaptive team player
  • Strong organizational skills
  • Dependable and reliable
  • Excellent interpersonal skills
  • TM1
  • SAP
  • Data Entry and Analysis
  • MS Office

Timeline

Field Coordinator

Energy Transfer
07.2019 - Current

Chick Fil A Shift Manager

Chick Fil A
01.2018 - 08.2018

Office Manager

A.Mamaux and Son,Inc.
03.2007 - 01.2018

Bachelor of Science - Social Work

Slippery Rock University of Pennsylvania

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Michelle Gigliotti